Are Higher Costs Crippling Argentina’s Call Centers?
June 16th, 2011
The Argentina BPO/ call center community has converged this week in Buenos Aires to confront – among other things – growing concern that Argentina is losing its place as a premiere Latin America contact center destination. Inflation, scalability concerns and an ongoing mismatch between government and private industry agendas represent the biggest worries for the industry. We decided to check in with two of the most respected analysts in Nearshore BPO/call center services – Juan Gonzalez, of Frost and Sullivan, and Peter Ryan, of Ovum – who are attending the Tenth Regional Contact Center & CRM Congress in Buenos Aires this week.
