From Russia With Love for IT: How Will Softline Fare in Foreign Lands?
December 6th, 2012
Softline’s Meli Figueres runs Costa Rica ops
By Narayan Ammachchi
With Latin America increasingly becoming a rich target for maturing IT services, a little-known Russian IT company is quietly expanding into the region, setting up offices in one country after another. In little over four years, Russia’s Softline Group has expanded into six countries – Venezuela, Colombia, Peru, Argentina, Costa Rica and Chile – and is currently hunting for new facilities in six more nations including Brazil and Mexico.
How Peru Won a New Captive IT Operation and Why Other Countries Missed Out
November 19th, 2012
CEO Washburn: Peru outshined Costa Rica and Chile among others
By Tarun George
What made Cignium Technologies – a software-centric marketing information firm based in New Jersey - choose Peru over bigger and better known Latin America nations for its new delivery center? And why did it go the captive route rather than with traditional third party providers? As Peru adds yet another name to its growing roster of brands, this may be evidence of the country pushing past its weaknesses to enter the higher-value sector of the sourcing market.
BY STAFF REPORT
Argentinean software company Globant has expanded into Brazil by acquiring São Paulo-based technology firm TerraForum.
Globant has not disclosed the financial details of the deal, but said the acquisition is an attempt to tap into the Brazil’s growing IT market.
Analyst say TerraForum will help Globant get quick access to Brazil’s expertise in innovation and clients throughout the country.
Founded in 2002 by José Claudio Terra, a specialist in IT innovation, TerraForum has a wide range of clients in Brazil, including companies like HSBC, Petrobras, Unilever, Vale and Pernod-Ricard.
TerraForum’s offerings include consulting and knowledge management, digital marketing and social media, and software development.
Following the acquisition, TerraForum´s employees will join Globant´s team, working from TerraForum’s development centers in São Paulo, Rio de Janeiro, Curitiba and Belo Horizonte.
Martin Migoya, Globant’s CEO & Co-founder said the acquisition ‘opens the door to a huge market’ that was previously unexplored by his company.
With …
Peru Outsourcing: Chasing Spanish-Speaking Clients is Today’s Priority
October 22nd, 2012By Peter Ryan
The global outsourcing market’s capacity continues to expand as emerging country entrants join the fray, which was clearly evident this past week at the third annual congress held by APECCO (Associacion Peruana de Centros de Contacto) in Lima. While Peru’s contact center outsourcing market is still nascent, its capacity for long-term expansion was made abundantly clear,
Client Management Tips
October 7th, 2012Cesar DOnofrio of MakingSense talks about his own experiences managing IT services relationships.
Argentina’s New Reality: Dollar-Sniffing Dogs Symbolic of Heavy Hand of Government
September 11th, 2012
Cocaine is not what these canines are after.
By James Bargent
A seasoned traveler in Argentina does not feel surprised at the sight of sniffer dogs at seaports, border crossings or at airports. But he will certainly be surprised if he learns that the dogs are sniffing not for cocaine or explosives but for dollar bills. The dollar-sniffing dogs, handled by agents from Argentine tax agency, AFIP, are tasked with finding Argentines trying to smuggle greenbacks
A Recipe for Argentina: Top Providers Speak Out on Improving the Country’s Declining Position
August 29th, 2012
Grisanti of Teleperformance: ‘Transcend political ideology’
NSAM STAFF REPORT
Argentina has had its share of economic and political disruptions during the last year, causing growing uneasiness about investing in the country. Still, the country remains an appealing destination for outsourced services, largely because of its well-educated and entrepreneurial population.
We checked in recently with three top outsourcing service providers (Belatrix, Teleperformance and MakingSense), and asked them point blank: With Argentina’s recent ills, what corrective measures are necessary to put the country on the right path for ITO/BPO services?
Globant Announces Takeover of Motorola Software Center in Cordoba
August 2nd, 2012Buenos Aires, August 1st, 2012 - Today, Globant, leader in the creation of innovative software products that appeal to global audiences, announced that it will commence providing services to Motorola Solutions.
With this partnership, Globant continues to expand its portfolio of clients, adding a global leader in communication solutions and services. Globant will be able to combine its expertise in engineering, creativity and innovation to continue furnishing the services formerly provided by Motorola Solutions’ inhouse development team.
“We are really excited about this new venture and proud to have been selected by Motorola Solutions as their provider. We are truly thrilled to add this prestigious company to our client base and we look forward to working together and growing our relationship”, explained Martín Migoya, Globant CEO & Co-founder. “I´d like to welcome the extremely talented group of former Motorola Solutions professionals that is joining our team; I´m sure that they …
By Leonardo Mattiazzi, VP International Business, Ci&T
In the first two parts of this series, I discussed the evolution of the software factory and the need for companies to move beyond this identity. In this final post, I’ll share how Ci&T became one of those progressive companies providing peak experiences – by committing first and foremost to our employees.
So how do we do it? Of course you can only create peak experiences (those moments when one is “in the zone”) for your customers if your employees also enjoy them. If your employees are still mostly concerned with “Survival” needs (i.e. money), they won’t be able to move up the pyramid to help your clients in the “Success” or “Transformation” layers. However, if you create an environment where employees (or “collaborators,” as we say at Ci&T) look beyond survival and find recognition and meaning, you will have a …
When in Argentina: Drink, Eat and Play Like a “Porteño”
July 18th, 2012By Nancy Medica
Outsourcing with an Argentinean partner is great! Do you want to know why? You get to know a very interesting culture all the way down in the very South of Latin America. On your visits to Argentina, you will want to sample famous Argentine asado, drink mate for tea time and dance some folklore at night, like a porteño.
Go to a Parrilla
It’s pretty common to hear people say that beef in Argentina is the best in the world, and let’s face it, it is. Well, we recommend you experience being at a parrilla, try different cuts and dress your meat with some chimichurri. This can’t be great if you don’t complete your meal with the wine that oenologists say is the finest in the world: Argentine Malbec. Oh, and don’t forget flan as dessert.
Cabaña Las Lilas, Alicia Moreau De Justo 516, Puerto Madero
Dale Perejil Al Toro, Estado de …
