Central American BPO is experiencing a mix of competition and collaboration, as some of the biggest firms in the region attempt to bolster the industry together, while each vying for the best available talent.
Barahona, according to Atento, has extensive knowledge about multi-channel customer experience solutions, especially those delivered through digital platforms such as social media networks and online tools.
Miguel Matey's career with Atento has taken him from Spain to Mexico, Guatemala, Czech Republic, Morocco, France, and back to Mexico again. Today, his travel experience has helped highlight the value of Latin America.
The Luxembourg-based company has posted a loss of 8.1 million for 2Q16, with revenue in Brazil dropping more than 10%. A large part of its loss in Brazil was offset by revenue increases elsewhere in Latin America.