H1B visas are under fire as political pressure to reduce the amount of foreign workers in the United States intensifies. But do the proposed changes signify a new wave of problems for services vendors, or will it be business as usual?
Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.
Agents with first-hand experience of working for contact center providers in Jamaica describe their experiences and talk about the benefits, perks, and work environments that convince them to stick around.
Vinod Narayan, Vice President of the Board of Directors for the Call Centers & BPO Commission under AGEXPORT, explains what is hindering Guatemala's BPO growth, and what the local industry is doing to change that.