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Level 3 to Boost Call Center Infrastructure in Brazil

Level 3 to Boost Call Center Infrastructure in Brazil

By Narayan Ammachchi U.S. telecom services firm Level 3 Communications has struck a deal with Canon, Inc to support the Japanese firm’s call centers across Brazil. Under the deal, Level 3 would provide a range of IP (Internet protocol) voice ...

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LATAM Expansion Lifts Teleperformance’s Profits

Rapid expansion in Latin American region has borne fruit for Teleperformance, which has reported a 17 percent increase in profit for the first half of 2013. The Global BPO provider has launched two new delivery centers and expanded four existing ...

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