Vonage Moves into Brazil to Offer VoIP Service
February 21st, 2013BY STAFF REPORT
United States’ IP telephony company Vonage has signed a joint venture agreement with Brazil’s Datora Telecom to deliver communications services in the Latin American country.
Vonage said Brazil represents a huge opportunity for VoIP service providers because the Latin American country is investing billions of dollars to increase national broadband penetration in preparation for hosting the World Cup next year.
As of today, 17 million households in Brazil have access to broadband, and Vonage says this number will grow to 40 million by 2014.
“Brazil is one of the fastest growing markets in the world for communications services, and we are excited to partner with Datora to bring new services to Brazilian consumers,” said Kimberly O’Loughlin, Vonage’s Managing Director, International Markets.
With the telecom market in the US becoming increasingly saturated, Vonage has been expanding into international markets.
“This is the second international partnership we’ve entered into in less than …
Telefonica Buys Controlling Stake in Brazilian E-health Care Firm
February 5th, 2013BY STAFF REPORT
Telefonica Digital, the digital arm of the Spanish telcom giant, has acquired a controlling stake in Brazil’s chronic care management firm Axismed.
Telefonica has not disclosed how much money it paid, nor did it say the precise size of the stake it purchased. Ten-year-old Axismed has hundreds of medical professionals under its belt, and claims that it is caring 180,000 patients across Brazil.
For Axismed, a relationship with Telefonica gives access to the telecom company’s broad marketing network and sales resources. With this acquisition, analysts say, Telefonica gets a strong foothold in Latin America’s expanding e-health services market.
But the biggest beneficiary seems to be the Brazilian company because linking up with a telecom company helps Axismed better utilize mobile applications, video conferencing systems and biometric solutions.
Axismed says its customers include some of the leading healthcare operators and large private companies, and claims that its service has helped …
Brazil ICT: Contact Centers are Target of Service Quality Complaints
September 12th, 2012By Filipe Pacheco
Telecommunications companies operating in Brazil are facing some big regulatory changes. And, as a result, so are the companies that outsource services to them. In July, Brazil’s Communications Ministry prohibited three major mobile operators – Oi, Tim and Claro – from selling new cellphone plans following a rising tide of customer complaints over poor service quality, including dropped calls and patchy coverage.
