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Sutherland Takes Piece of 800-Flowers Customer Care

Sutherland Takes Piece of 800-Flowers Customer Care

By Narayan Ammachchi United States’ floral and gift retailer 1-800-Flowers.com, Inc has outsourced its customer care service to Sutherland Global Services (SGS). Financial details of the deal have not been disclosed. The Carle Place-based retailer – believed to be the ...

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Capgemini Seals F&A Outsourcing Contract With NBCUniversal

Capgemini Seals F&A Outsourcing Contract With NBCUniversal

By Narayan Ammachchi French computer consulting firm Capgemini has announced that its American subsidiary has landed a contract to provide finance and accounting services for NBCUniversal International. Capgemini now provides BPO services to four of the top five companies in the ...

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Revealed: Why Indian Outsourcers Are Buying into Verticals

Revealed: Why Indian Outsourcers Are Buying into Verticals

Large Indian outsourcers have been buying US-based niche vertical industry specialists, and experts expect the trend to continue. The acquired firms are helping expand opportunity in high margin engagements, while also building the human resources needed for long-term growth. “For these ...

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Infosys Exodus Continues as Andrade Joins Capgemini

Infosys Exodus Continues as Andrade Joins Capgemini

Humberto Andrade became the latest high-profile departure from Infosys BPO this week as he left his position as head of Latin American operations to become vice president and engagement executive at rival firm Capgemini. Andrade had joined Infosys in September ...

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Guatemala Sigue Creciendo

Cristian Cellis de Capgemini, conversa sobre su experiencia y planes de crecimiento en Guatemala. En tan sólo cinco años crecieron de 70 a 900 empleados, sirviendo tanto al mercado de Estados Unidos como de Sur América. Asegura que aún hay ...

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Capgemini Wins $35 Million Deal With U.S. Chemical Firm

By Narayan Ammachchi Capgemini has landed a $35 million outsourcing services contract with U.S. chemical company Ferro Corporation. Under the agreement, the French outsourcing giant will help Ferro develop a global shared services model. Through this model, Capgemini will deliver ...

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