By Narayan Ammachchi
Capgemini has landed a $35 million outsourcing services contract with U.S. chemical company Ferro Corporation. Under the agreement, the French outsourcing giant will help Ferro develop a global shared services model.
Through this model, Capgemini will deliver a broad range of BPO and IT outsourcing services to the U.S. firm, whose manufacturing footprint spans 26 countries.
The agreement is designed to help Ferro bolster business process efficiency and save $70 million in operational cost over the course of the next two years, the companies stated in a press release.
“Our integrated solution for Ferro leverages Capgemini’s Global Process Model approach for financial operations and is expected to drive best-in-class operating performance,” said Lanny Cohen, chief executive officer, Capgemini US LLC.
Analysts say the French company’s global delivery model and hosting services may increase agility and reduce costs across Ferro’s …
By Patrick Heffernan and Geoff Woollacott
TBR research has recently found evidence to suggest rapidly accelerating pricing pressures are seriously impacting professional services firms lacking global scale. Specifically, global delivery models that includes the labor categories of onshore resource, landed onshore resource, and remote or offshore resource will undergo a fundamental shift, as countries that were early offshore hubs transform into local services arms delivering in-country expertise around IT transformation and implementation deals.
While in the United States drug testing has become a widely accepted and common pre-employment check, in other countries it remains a sensitive subject and a debate framed by complex issues over the right to privacy. So how does this affect a truly globalised sector such as BPO, where a US client’s expectations may come into conflict with local cultural and legal restrictions? Nearshore Americas spoke to two of the Nearshore BPO sector’s biggest players to find out.
By Narayan Ammachchi
French BPO giant Capgemini has landed a lucrative outsourcing contract with Swedish high-tech firm Sandvik.
Under the agreement, Capgemini will process the Sandvik’s financial transactions (F&A) at its delivery centers in Brazil, Poland, China and India. Neither firm has disclosed the financial details of the deal.
The French company stated in a press release that it would streamline accounting processes and help Sandvik adopt global financial standards. The relationship between Capgemini Group and Sandvik is not new but, according to analysts, this is the first outsourcing contract that the Capgemini has won from the Swedish company.
“We feel a strong cultural connection between the two organizations and are very excited about the collaboration between Sandvik and Capgemini over the coming years,” stated Hubert Giraud, CEO for Global Business Process Outsourcing at Capgemini.
Capgemini – which reported US$13.5 billion in revenue last year – has over 9,000 FAO professionals …
Guest Analysis by Geoff Woollacott
Capgemini – one of the strongest performers in Latin America BPO, is about to see some dramatic growth, according to Felix Massun, the firm’s Vice President of Latin American Business Development. Massun outlined recently the growth rates the company expects going forward and offered insight into the core opportunities and obstacles he believes Capgemini faces in doing business in the region. Consistent with a column TBR wrote for Nearshore Americas in 2012, government policy represents both an opportunity for sales and an impediment to conducting business in the region.
Members of the third annual Nearshore Americas Power 50 Ranking – announced here today – demonstrate the real character of this emerging, chaotic and scrappy young industry. The ranking, which is the result of a five-month nomination and review process, strives to bring to light the spark and inspiration that powers the Nearshore business community. The list is remarkable for several reasons.
By Narayan Ammachchi
Chile’s business and IT offshoring industry has, over the last few years, squandered its once high-ranking position in Latin America sourcing. The country’s right wing, hands-off government has deliberately avoided promoting the sector for the past few years and many well-connected executives in this otherwise high-performing country are angry and dismayed. “The new government has not taken the industry seriously in the first place,” says Gordana Stojkovic, the former Executive Director of Chile-IT, which itself was dissolved two years ago.
BY STAFF REPORT
French technology giant Capgemini has teamed up with EMC to offer next-generation cloud solutions to enterprises in Brazil.
The two companies will deliver a portfolio of end-to-end As-a-Service cloud offerings designed for specific vertical market segments.
For businesses, cloud solutions offer an opportunity to decrease capital investment and increase the alignment of IT costs to consumption.
“The As-a-Service solutions will be aimed at delivering more agile and cost-efficient cloud IT solutions, designed to meet customers’ unique business challenges and requirements,” the French company stated in a press release.
The integrated solutions, Capgemini said, will help IT organizations gain business agility without sacrificing trust and control in their cloud computing.
IDC noted recently that IT spending in risingly rapidly in LATAM, with increasingly high demand for cloud-based solutions and infrastructure services.
Moreover, state-run companies in Brazil are likely to make a huge investment …
Peter Ryan of Ovum points to four nations that are rising starts in outsourcing investment. Who are they and what’s their secret?
BY STAFF REPORT
Capgemini has opened a new delivery center in South Brazil as the French outsourcing giant gears up to expand its operation in Latin America by boosting the number of customers as well as employees.
The Paris-based services and consulting firm stated that it had spent $2.85 million to engineer its new facility in Blumenau, Santa Catarina.
The new office currently has 400 professionals and serves customers like Algar Group.
Capgemini, which currently has 1100 employees in Brazil, has plans to double its workforce to 3000 by 2015. The French company’s main facility in Brazil is in Campinas, where the company employs around 700 people.
According to a press release, the firm has long term contracts signed with companies like Unilever, Syngenta, Avon and Nokia Siemens.
“Besides Campinas, with the inauguration of the new facility, we can serve our customers across the country, with a very significant value creation. The region of …