Quality education, Venezuela, Mexico, guerillas and Kirchner’s mistakes are among burning issues CNN’s Rafael Romo and Former Colombia President Alvaro Uribe take on during a special Nexus Q/A. (Watch to learn why Uribe really wanted to be at Nexus)
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announces its expansion into Colombia with a state-of-the-art contact center that will provide top quality customer care services for leading corporations in the Americas. The new facility in Bogotá will bolster Convergys’ presence in Latin America, where the company already has offices and contact center facilities in Brazil, Mexico, and Costa Rica.
Known as the “Athens of South America” because of the number of top-notch colleges and universities located in the city, Bogotá impressed Convergys with its large bilingual talent pool and advanced telecommunications and transportation infrastructure. Choosing the location for its latest foray into Latin America, Convergys has outfitted a facility located in one of Bogotá’s top commercial areas with the latest tools in contact center technology. Convergys is hiring for all levels of talent, including management, support staff and skilled contact center agents to …
Andrew Lewis, Senior Strategic Locations Manager, discusses HP’s plans for its newest Nearshore captive
By Dennis Barker
HP has never been known as a company that makes quick and rash decisions. It’s the organization that in 1976 rejected a proposal by a junior employee named Steve Wozniak to build and market the microcomputer he’d designed. The Woz went on to engineer the ubiquitous Apple II, and it would be 1980 before Hewlett-Packard would announce a PC.
So, when HP decides to build a global services hub in Medellin, Colombia, that ought to tell us a little something about HP, and a lot about Medellin. The company has had a significant presence in Colombia for many years, mainly running call center and sales-support work in Bogota. But the new center in Medellin represents a bigger investment in the country and the Nearshore region, and it sends the message that the talent and infrastructure to serve global clientele is here.
Just last week Teleperformance joined the parade of outsourcing players who see strong upside in the Colombian market. We followed up with Juan Rodrigo Hurtado, president of Teleperformance of Colombia, to talk about the strategic importance of having a presence in Colombia.
Why is Teleperformance making the move now to acquire Teledatos?
By acquiring Teledatos, the Teleperformance Group seeks to enlarge its Global footprint in the region. Teleperformance’s interest in Teledatos is based on the ample experience that the company has within the colombian market, the quality in its contact outsourcing processes, managerial human team’s professionalism and grade of specialization when it comes to working with highly satisfied clients, these aspects coincide with Teleperformance business philosophy. The group took into account as well the competitive advantages that Colombia offers for the Contact Center and BPO Industry
The acquisition strengthens the global footprint that the group has nowadays in the Iberico-LatAm world, where is a major business partner for clients in Argentina, Brazil, Chile, El Salvador, Mexico, Portugal and Spain.
Teleperformance, a major player in the outsourced contact center market, has announced acquisition of Colombia-based Teledatos. (See our related story on Mexico’s BPO market where Teleperformance is a major player.)
Teledatos, with expected 2009 revenues of approximately US $75 million, manages its operations in Bogota and Medellin utilizing more than 6,000 customer representatives. Teledatos serves major clients in various industry sectors, including telecommunicAdd New Post ‹ Nearshore Americas | Independent reporting on outsourcing in the Americas — WordPressations, transportation, tourism, utilities, retail, health and social protection.
The company, managed by Chief Executive Officer Mr. Juan Rodrigo Hurtado – a civil engineer with certificates in administration and finance from Harvard University – serves the local Colombian …
Madrid-based Emergia has recently opened a contact center site outside of Medellin, Colombia — further evidence of Colombia’s growing strength as an attractive BPO destination. “Colombia is a country with many emerging business opportunities, so it aligns perfectly with our goals of expanding globally. We intend to coordinate a large number of projects from Manizales, to meet our European and American customers from a single center, “said Alejandro Zurbano, CEO Emergia. For the English version of the press announcement click here.
Emergia has a dozen contact centers globally and, in addition to the new Colombia site, also operates a center in Managua.