contact centers Archives - Nearshore Americas

Nearshore Contact Centers and Today’s Universe of More Complex Calls

Today's new wave of contact center developments is focusing heavily on self-service and automation, so nearshore vendors must look at new ways to deal with increasingly complex calls.
By Chris Hollamby April 17, 2018
As Self-Service Booms, How Can Technology Keep Contact Center Agents Relevant?

The fusion of nearshore associate skills with decision-enabling technologies is difficult to ignore as self-service becomes more prolific in the industry.
By Chris Hollamby March 13, 2018
Concentrix Adds 200 Employees in Brazil Ahead of March Expansion

US customer services provider Concentrix is bulking up in Brazil by adding 200 more staff to its delivery centers in Sao Paulo, before expanding operations further in March.
By Narayan Ammachchi January 26, 2018
VXI Global Opens New Customer Experience Center in Guatemala

Global services provider VXI Global Solutions has opened a new delivery center in Guatemala City, marking the company’s 42nd official site worldwide.
By Matt Kendall November 29, 2017
Teletech Acquires Motif, Expands Footprint into India

Teletech will reportedly purchase the remaining stake in the company by May 2020 but Motif's founders will join the US firm right away.
By Narayan Ammachchi November 27, 2017
Are Latin American Contact Centers On A Mission Impossible To Do More With Less?

Latin American contact centers are under pressure to provide unique customer experience, efficiency, reduced costs, and automation. Mission Impossible?
By Sebastian Menutti November 14, 2017
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec

According to Michael Flodin, Atento’s Nearshore Regional Director, US clients are choosing to bring their Philippines campaigns to the Nearshore.
By Matt Kendall August 23, 2017
Q&A: Sykes Exec Bullish about Brazil Presence as BPO Potential is Reinforced

Fernando Estrazulas, Sykes Country Director in Brazil, explains what the company has been doing to overcome longstanding issues in the country.
By Matt Kendall August 15, 2017
Roll Video: Guyana Business Minister on the Value of BPO Job Creation

Guyana's Minister of Business, Dominic Gaskin, speaks to the country's excitement in positioning itself for BPO investment, and the opportunity this presents to ensure the country's population is gainfully employed.
By Matt Kendall August 9, 2017
Recap: Call Center Agents Identify the Best Workplaces in Jamaica

Call center agents with first-hand experience of working for providers in Jamaica describe their experiences and talk about the benefits, perks, and work environments that convince them to stick around.
By Matt Kendall July 31, 2017
Seasonal Demand Management is a Competitive Advantage for Outsourcers

Peter Ryan outlines the challenges faced by captive contact centers in seasonal demand management, and the opportunity for outsourcers to assist them.
By Peter Ryan July 25, 2017
CEO View: VXI Global Enters Thriving Jamaica Market, Praising “Abundant” Talent Pool

David Zhou, CEO and Co-founder of VXI Global, describes the status on the ground in Jamaica, as well as what the BPO industry needs for further development.
By Matt Kendall July 25, 2017

Today's new wave of contact center developments is focusing heavily on self-service and automation, so nearshore vendors must look at new ways to deal with increasingly complex calls.

The fusion of nearshore associate skills with decision-enabling technologies is difficult to ignore as self-service becomes more prolific in the industry.

US customer services provider Concentrix is bulking up in Brazil by adding 200 more staff to its delivery centers in Sao Paulo, before expanding operations further in March.

Global services provider VXI Global Solutions has opened a new delivery center in Guatemala City, marking the company’s 42nd official site worldwide.

Teletech will reportedly purchase the remaining stake in the company by May 2020 but Motif's founders will join the US firm right away.

Latin American contact centers are under pressure to provide unique customer experience, efficiency, reduced costs, and automation. Mission Impossible?

According to Michael Flodin, Atento’s Nearshore Regional Director, US clients are choosing to bring their Philippines campaigns to the Nearshore.

Fernando Estrazulas, Sykes Country Director in Brazil, explains what the company has been doing to overcome longstanding issues in the country.

Guyana's Minister of Business, Dominic Gaskin, speaks to the country's excitement in positioning itself for BPO investment, and the opportunity this presents to ensure the country's population is gainfully employed.

Call center agents with first-hand experience of working for providers in Jamaica describe their experiences and talk about the benefits, perks, and work environments that convince them to stick around.

Peter Ryan outlines the challenges faced by captive contact centers in seasonal demand management, and the opportunity for outsourcers to assist them.

David Zhou, CEO and Co-founder of VXI Global, describes the status on the ground in Jamaica, as well as what the BPO industry needs for further development.