When investigating a labor market to determine the merits for new operations, think about the “Talent Triad”: a labor market’s ability to supply labor with an intersection of the required experience, education, and language.
Sykes Enterprises' expansion into Latin America was the result of a serendipitous meeting that saw the company acquiring an existing center in Costa Rica. Now Sykes has operations in five Latin American countries. President and CEO Chuck Sykes discussed his journey taking over from his father, why customer service is the new marketing, and how Sykes is approaching expansion in Latin America.
Nexus 2016 lived up to billing—it was all about the talent. We've rounded up the complete collection of Nexus videos in order to relive the important moments, or experience them for the very first time.