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The Customer Support Landscape in Mexico and Central America

The Customer Support Landscape in Mexico and Central America

The Customer Support Landscape in Mexico and Central America By Jones Lang LaSalle The nearshoring of customer service operations is an increasingly important part of a global customer service delivery platform. Companies seeking low-cost, Spanish-English, or multilingual labor are discovering ...

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Call-Center Heresy: Treat the Customer as Priority #2

Call-Center Heresy: Treat the Customer as Priority #2

By Dan Berthiaume Everyone seems to have at least one story about a nightmare experience dealing with telephone customer service. The fact that many call center providers are located in countries where language and customs are significantly different from US ...

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Are We Outsourcing the Wrong Things?

If you want a culture of true customer care, make sure your corporate vision is crystal clear By George Tillmann A customer is the most important visitor on our premises…  We are not doing him a favour by serving him, ...

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