Sykes Enterprises' expansion into Latin America was the result of a serendipitous meeting that saw the company acquiring an existing center in Costa Rica. Now Sykes has operations in five Latin American countries. President and CEO Chuck Sykes discussed his journey taking over from his father, why customer service is the new marketing, and how Sykes is approaching expansion in Latin America.
Our Commentary section has always been a platform for front-line industry spectators and participants to stand on a digital soapbox and tell it like it is.Here are some killer submissions from this year.
As well as voice-based interpretations, LanguageLine offers a solution that pairs customer-support representatives with interpreters via video link so they can have translated conversations in more than 200 languages.
Companies planning to move call-center jobs overseas should inform the authority 120 days in advance. Failing to notify may prompt the state to impose fine, in addition to denying financial incentives.