By Narayan Ammachchi
Ever wondered why IT and BPO companies in Chile have continued to expand despite what is commonly seen as a severe shortage of skilled workers locally? In Chile, immigration rules are strikingly different than nearby nations like Brazil. IT companies can bring in as many skilled professionals from overseas countries as they want. Jobseekers from across the world are arriving by thousands and filling up the vacant positions in all sectors of the economy.
BPO’s sexy cousin shows little momentum in the region
By Luke Bujarski
A recent NASSCOM study on Knowledge Process Outsourcing (KPO) bares a sobering reminder of Asia’s continued dominance in the global services arena. While small compared to the opportunities still available through the back office, BPO’s sexier and more sophisticated cousin is quickly gaining ground both in terms of market size, and as a competitive differentiator between full-service outsourcing providers.
By Patrick Haller
On June 28 hundreds of university students committed “Mass Suicide by Education” in Valparaíso, Chile. The symbolic demonstration was just one of a series of vociferous acts being played out over the country since May by students, teachers and their supporters. With such internal conflicts, is one of the country’s strongest centers of higher education (Valparaiso), going to become less appealing as a sourcing destination?
By Tarun George
What value can Latin America offer the Knowledge Process Outsourcing industry?
That’s what we asked Alok Aggarwal, CEO of research firm Evalueserve, which provides KPO services from its delivery center in Valparaiso, Chile. He tells us here about what KPO clients are looking for in Latin America, how global services are changing with the US economy, and the pros and cons of Chilean sourcing.
Despite the global cooling of investment, Chile continues to secure new investments and expansions of existing ventures in global services. Evalueserve, a leading provider of Knowledge Process Outsourcing (KPO) services, recently decided to expand its existing operations in Chile, one of the company’s more profitable locations, to take advantage of the country’s business environment and meet current and anticipated customer demand as part of its global strategy.
Ten years ago, Indian companies investing in Latin America were few and far between. Within the past few years, however, Indian service providers began viewing Chile as a complementary location to their main operations. To strengthen its global offering, Evalueserve opened its Latin American operation in Chile in 2006. Today, Evalueserve’s integrated global delivery platform focuses on four locations – India, China, Chile and Romania. From Chile, the company is able to diversify geographical risk, offer U.S. daytime support, a 24×5 global delivery platform, …
NSAM STAFF REPORT
A new report indicates that the glory days of Captives in India may well be a thing of past, opening the door for more opportunities in the Nearshore region. India-based Captives are facing serious issues and it will be hard for them to readjust their business models in order to capture sufficient value to go forward, argues the report, gathered by global KPO firm Evaluserve (EVS).
Over 60% of Captives studied have faced major operational hurdles and many of them have already closed doors. Although many of the larger captives have still managed to stay afloat, most of the smaller captives have shut down. In fact, third party service providers have accelerated their footprint in the region, taking over struggling Captives in a variety of industries.