Research and Analysis for the Next Generation of IT and BPO
free nearshore weekly newsletter
Follow us on Facebook
Follow us on Twitter
Follow us on Linkedin
Follow us on Youtube
Tag Archives: Frost...
Grupo GTD Acquires Data Center from Major Retailer in Chile
US Enterprises Prefer Onshore or Nearshore Call Centers: Study
Brazil Wriggles Out of Recession, Foresees Strong Economic Growth
Santos 4040: The Heart of Contemporary Music and Theater in Buenos Aires
Colombia’s “City of Open Doors” Crowns International Queen of Coffee
Espiritu Santo Archipelago: Mexico’s Jewel of the Gulf of California
News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
News Reel: Mexico “Cannot Replace the US Market” if NAFTA is Lost
News Reel: CANIETI President Announces Key Industry Objectives for 2018
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
Mexico’s Naranya Hunts for Game Developers in China
Indian Outsourcing Firm Banishes Dress Code in Favor of Casual Wear
Will Miami Ever Gain Respectability as a High Tech Hub?
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
Q&A: Sykes Exec Bullish about Brazil Presence as BPO Potential is Reinforced
Nearshore Site Selection is Now a Much Deeper Conversation Thanks to Trump
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Tag Archives: Frost & Sullivan
Tag Archives: Frost & Sullivan
Are Latin American Contact Centers On A Mission Impossible To Do More With Less?
Latin American contact centers are under pressure to provide unique customer experience, efficiency, reduced costs, and automation. Mission Impossible?
November 14, 2017
Recap: Top 10 BPO Trends & Priorities in 2017
Now that we are almost halfway through the year, how do these trends stack up? Were the predictions right, or is there still too much time to say?
June 5, 2017
Call Centers in Latin America: Soon to Be Irrelevant?
Speaking at the IMT Contact Forum this week, Juan Manuel Gonzalez from Frost & Sullivan has some actionable recommendations for the digital transformation of the Latam contact center industry.
March 15, 2017
A Very Different Story about Cybersecurity, Advertising and Airports
Ignacio Perrone, Research Manager, Digital Transformation at Frost & Sullivan Latin America, explains the regional differences in cybersecurity awareness.
January 24, 2017
Cognitive Computing: Good for Value-Added Roles, Bad for Entry Level Agents
While we can expect many new roles to emerge from the introduction of cognitive computing, they will without a doubt require a deep set of skills that entry level agents simply do not possess.
December 8, 2016
Teleperfomance Picks Up Outsourcing Excellence Award in LatAm
Frost & Sullivan’s annual Latin American Market Leadership Award has been presented to global services provider …
November 24, 2016
How to Spot an Industry Leader in the Mobile Worker Apps Market
In today’s rough-and-tumble mobile worker apps market, it can be difficult to spot a leading …
October 4, 2016
Konecta Aquires Allus, Rises to Power in LatAm Contact Center Industry
Grupo Konecta has bought out Allus Global and B-Connect in back-to-back acquisitions, rising to become …
August 12, 2016
Big Data and Analytics in Latin America: The Long Road to Gold
Leandro Scalize, Digital Transformation Consultant at Frost & Sullivan weighs in on the importance of the Big Data and Analytics market in Latin America, which is expected to reach revenues of nearly $2 billion by 2020.
July 12, 2016
Show Me The Money: Who Really Makes Money In IoT?
Dilip Sarangan, Industry Principal, Internet of Things (IoT), at Frost & Sullivan takes a comprehensive look at the main profit centers in IoT, and who is currently benefiting from them.
June 28, 2016
Technology and Education: Calling for Two Forces to Come Together in Latin America
The approach must be one that involves hardware or software solutions, not just products, since the complexities of educational institutions demand complex approaches.
June 3, 2016
Taking the Pulse of the Enterprise Communications Platforms Market
How is the on-premises enterprise communications platform market performing? The answer is far from optimistic.
May 3, 2016