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Tag Archives: Human...
Grupo GTD Acquires Data Center from Major Retailer in Chile
US Enterprises Prefer Onshore or Nearshore Call Centers: Study
Brazil Wriggles Out of Recession, Foresees Strong Economic Growth
Santos 4040: The Heart of Contemporary Music and Theater in Buenos Aires
Colombia’s “City of Open Doors” Crowns International Queen of Coffee
Espiritu Santo Archipelago: Mexico’s Jewel of the Gulf of California
News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
News Reel: Mexico “Cannot Replace the US Market” if NAFTA is Lost
News Reel: CANIETI President Announces Key Industry Objectives for 2018
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
Mexico’s Naranya Hunts for Game Developers in China
Indian Outsourcing Firm Banishes Dress Code in Favor of Casual Wear
Will Miami Ever Gain Respectability as a High Tech Hub?
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
Q&A: Sykes Exec Bullish about Brazil Presence as BPO Potential is Reinforced
Nearshore Site Selection is Now a Much Deeper Conversation Thanks to Trump
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Tag Archives: Human Resources
Tag Archives: Human Resources
Hackathones Puede Acelerar la Integración de Equipos de Alto Rendimiento
Jorge Zavala explica cómo hackathones internos pueden ayudar a su empresa a encontrar rápidamente los mejores talentos, incluso en tiempos de crisis de talento.
August 15, 2017
How Infosys BPO Overcomes the “Adaption” Challenge of Appraisal Overhaul
After recently changing its internal appraisal system, Infosys BPO is now addressing the challenges of familiarizing 35,000 agents with the new platform.
August 1, 2017
Outsourced Multi-country Payroll Services are Great, But Are They Secure?
Multi-country payroll outsourcing (MCPO) in the Americas has been steadily growing in popularity over the last five to ten years, but one big issue is still holding it back: security.
February 9, 2017
Income Tax Policies Hindering Quality Job Creation
Workers in Latin American and Caribbean (LAC) countries are paying around two-thirds less tax than …
September 29, 2016
Touching Personal Lives in BPO Centers: The Real-World Experiences of a Chaplain
Enrique de la Cruz, a chaplain who works exclusively for Qualfon in Mexico City, describes his day-to-day activities and his support of the BPO team.
September 28, 2016
Latin America Will Remain Crippled By Talent Crisis Until the Game Is Changed
Amidst the region's talent crisis, it's become clear that only new approaches to talent development will solve the problem. We spoke to Fabio Bittencourt Daniel, who believes he might have a solution.
September 8, 2016
From Drug Testing to Automation: Ensuring Your Outsourcing Contracts Reflect New Risks
Are you sure your outsourcing contracts reflect the industry's contemporary risks? Barbara Melby, Partner at Morgan Lewis, offers some great advice for ensuring your contract is up-to-date.
August 31, 2016
Recap: Handling Layoffs Correctly in Latin America
Terminating employment is never something to be taken lightly, but doing so in a country …
August 11, 2016
What Does it Really Take for Call Centers to Shift into Full-Service BPO?
If contact center operators want to offer BPO services either in addition to, or instead of, what they …
February 25, 2014
Report: LATAM Unemployment to Fall to 6.2% in 2013
The unemployment rate in Latin America and the Caribbean is set to drop from 6.4% in …
November 5, 2013
Want Better Customer Service? Take the Pulse of Your Company
There is what we call a moment of truth when a customer makes a decision …
February 1, 2012
Don’t Let Stagnation Kill Your Shared-Services Operation
By Patrick HallerSuccess of a shared-services operation depends upon more than just a good plan …
January 25, 2012