Agents with first-hand experience of working for contact center providers in Jamaica describe their experiences and talk about the benefits, perks, and work environments that convince them to stick around.
Nexus 2016 lived up to billing—it was all about the talent. We've rounded up the complete collection of Nexus videos in order to relive the important moments, or experience them for the very first time.
The challenge for nearshore companies is to use an effective English training system that increases the value of their staff in the eyes of their clients. Is that happening, and is it sustainable for a bright future?
Three experts at Nexus 2016 discuss the impact that omnichannel is having on the nearshore, and if contact centers south of the border are prepared to implement it to serve and benefit their core US client base.