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Revealed: Why Indian Outsourcers Are Buying into Verticals

Revealed: Why Indian Outsourcers Are Buying into Verticals

Large Indian outsourcers have been buying US-based niche vertical industry specialists, and experts expect the trend to continue. The acquired firms are helping expand opportunity in high margin engagements, while also building the human resources needed for long-term growth. “For these ...

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IBM Secures Outsourcing Contract From Chile’s PreviRed

IBM Secures Outsourcing Contract From Chile’s PreviRed

By Narayan Ammachchi IBM has landed an IT outsourcing contract with Chilean health insurance payment service provider PreviRed, although the financial details of the deal have not been disclosed. Under the eight-year contract, IBM will provide cloud computing and application management ...

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Blodgett Out as Xerox Services Reshuffles Management

Blodgett Out as Xerox Services Reshuffles Management

By Narayan Ammachchi IBM veteran Robert Zapfel will replace Lynn Blodgett as president of Xerox’s services business, as the Connecticut-based BPO giant aims for greater growth in Latin America. Zapfel has extensive experience in overseeing IBM’s services business in Latin ...

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Exclusive: BPO Signings Up 60% in LATAM this Year

Exclusive: BPO Signings Up 60% in LATAM this Year

While the European BPO market stagnates, business in the Americas is booming, with LATAM recording a 60% rise in signings so far this year. The telecoms sector continues to drive much of the growth, while the region is providing an ...

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