By James Bargent
For high street bookstores, squeezed by the explosion in e-books from one side and the dominance of online retailers like Amazon on the other, the death rattle has been sounding. However, for an enterprising pair of literature lovers backed by a nearshore software development team, the new digital age has instead been marked by the sound of opportunity.
By Tim Wilson
Let’s face it – outsourcers as a whole are not the world’s best marketers. Some struggle to get the word out, and, ironically, most aren’t comfortable leaving the marketing in someone else’s hands. Fair enough – assuming an outsourcer has its own marketing house in order. Many don’t and, as in any industry, some companies, and some regions, do better than others. “Brand is everything in outsourcing,” says Deborah Kops, outsourcing consultant at Sourcing Change.
Outsourcing buyers once took a fairly narrow view of offshore locations, tending to match up countries with certain kinds of work. For example, it was rare for companies to consider countries other than India — and later the Philippines – for U.S. English call center work. But now both buyers and sellers are taking a broader view of what countries can offer in terms of services. So while the Philippines is still known as still the leading option for English-language voice work, it is also growing market share in health care BPO.
By Dan Berthiaume
Banking is a notoriously conservative and custom-bound industry. Change does not happen quickly, and once a precedent is set most practitioners will follow it without much question. Yet when it comes to sourcing BPO, ITO and shared services from nearshore locations, US banking organizations are starting to loosen up and defy convention, helped along by changes in the nearshore outsourcing landscape.
BY STAFF REPORT
The fourth quarter of 2012 saw a slowdown in the value and number of outsourcing contracts awarded globally, according to the quarterly Global TPI Index of sourcing advisory firm Information Services Group (ISG).
The Index, which measures commercial outsourcing contracts with an annual contract value (ACV) of $5 million or more, totaled $4.8 billion in the fourth quarter, a drop of 27 percent from the fourth quarter of 2011 and 11 percent from the third quarter of 2012.
The analyst firm has blamed US presidential election and Superstorm Sandy for the decrease in the number of outsourcing contracts.
Interestingly, Latin American markets heated up in 2012 as the number of outsourcing contracts in Brazil and other countries in the region nearly doubled from 2011, the research firm noted.
For the full year, the global market’s ACV totaled $21.2 billion, a decline of …
By Ann All
While both the total number of outsourcing transactions and the establishment or expansion of global in-house centers (a term that is beginning to replace captive centers, though it means essentially the same thing) dropped in 2012’s third quarter, Latin America fared better than many other regions in these respects – especially in the area of call centers, according to new research from Everest Group.
BY STAFF REPORT
The global healthcare BPO market is growing at a CAGR of 21.4 percent, and the sector commands the largest share (64.3 percent) of the outsourcing industry, says a report from analyst firm MarketsandMarkets.
Increasing R&D costs, low productivity, thinning product pipeline and increasing cost pressures are some of the factors driving the pharmaceutical industry to outsource a larger portion of its projects, the research firm noted.
Outsourcing activity will, however, slow down in the years to come, the analyst firm warned. Given its prediction, the pharma outsourcing market would grow at a lower CAGR of 14.6% from 2011 to 2016.
“The global pharmaceutical industry is slowly moving from the fully integrated model towards the model of outsourcing, where drug companies will utilize the expertise of its partners in clinical research, manufacturing, and other non-clinical services,” the report says.
Major segments that are outsourced in clinical research are clinical trials …
Atul Vashistha of Neo Group sees more multinationals arriving into Brazil, thus triggering greater competition for talent.
By Dan Berthiaume
For a US software company to open a development center in Latin America is nothing new. However, when a Latin American company opens a development center in the US, it is certainly newsworthy. Totvs Inc., a major Brazilian technology/software provider specializing in solutions for small-to-mid-sized businesses (but not exclusively) with headquarters in Sao Paolo and a global client base, recently opened a development center in Mountain View, CA, in the heart of Silicon Valley.
By Narayan Ammachchi
India has never been a country striving to ‘copy’ China. But there is now one exception to that ‘rule”: India is deliberately expanding its business relationship with Latin America – across a range of industries – following very much in the path of its giant peer, China. Today the Latin American region accounts for just four percent of India’s trade, far less than China’s $230 billion trade. But analysts say India will catch up with China over the years to come.