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      • BPO
          • Senior management jamaica bpoJamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
          • bob dechant ibexBy Launching “CLX”, IBEX Aims to be a Different Kind of BPO
          • philippines call centerAs Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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      • Corporate Coaching
          • remote software development teams listening skills7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
          • acquisition tipsM&A Checklist: 6 Critical Steps to Engaging Acquisition Targets
          • local media vintageWhen Working with Local Media, are They Friend or Foe to BPO?
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      • IT Services
          • Jorge Aramburo ColombiaCEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
          • Логотип-AccentureAccenture to Hire 1000 Technology Professionals in Brazil
          • arnold-cropFive Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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          • Mario Vargas Llosa the neighborhoodThe Neighbourhood by Mario Vargas Llosa – Recommended Reads
          • Marcos JimenezFaces in the Crowd – Marcos Jimenez
          • theresa may windrushTheresa May Apologizes for Windrush Blunder in the UK
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          • boliviaNearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
          • paraguay studentsNearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
          • belize englishNearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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          • Central AmericaCentral America on Course to Post 4.4% Growth in 2018: ECLAC
          • Miguel Diaz-Canel (Miguel Diaz-Canel Succeeds Castro Dynasty as Cuban President
          • Actian CorpHCL Snaps up US Data Management Company Actian Corp
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          • lagunes industry 4.0News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
          • Nafta video canieti eventNews Reel: Mexico “Cannot Replace the US Market” if NAFTA is Lost
          • canieti Mario de la cruz video featuredNews Reel: CANIETI President Announces Key Industry Objectives for 2018
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          • natalie smith jamaicaVoyagers: Relocating to Jamaica Means Coming Home for UK Professional
          • isidro featured amazon web servicesVoyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
          • karl rottmannGuatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
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Tag Archives: ISG

Tag Archives: ISG
  • outsourcing transformation

    Digital Urgency Stokes Demand for Outsourcing Services: Study

    The rush of entrepreneurs scrambling to transform business operations with digital tools is stoking demand for outsourcing services, according to the latest study by Information Services Group (ISG).

    By Narayan Ammachchi April 4, 2018
  • onshore contact centers

    US Enterprises Prefer Onshore or Nearshore Call Centers: Study

    Onshore is a particular preference because businesses are anticipating tweaks to government regulations that will favor American job seekers in the contact center space.

    By Narayan Ammachchi January 17, 2018
  • outsourcing

    As-A-Service Models Leading to Decline of Traditional Outsourcing

    As-a-service contract value increased 38% in the fourth quarter of 2016, while traditional IT and business process outsourcing market declined by 25%.

    By Narayan Ammachchi February 2, 2017
  • oracle cloud

    Cloud Services Set to Dominate Global IT Outsourcing Market

    Cloud computing is having a greater impact on the IT services market, with the as-a-service …

    By Matt Kendall July 27, 2016
  • Navigating the Stormy Waters of the RFP Process: Lessons from the Experts

    While clients always expect the best deal on an outsourcing bid, they may not always offer enough information during the RFP process to help vendors meet their needs, especially in the case of less mature clients. Consultants weigh in on how vendors and clients can work together for a better RFP process.

    By Bianca Wright June 13, 2016
  • contract

    Are Shorter Deals, More Contracts the New Normal?

    John Keppel of ISG provided a simple answer to why we saw more smaller deals last year. "Flexibility is key, and shorter deals provide this flexibility.”

    By Jared Wade March 10, 2016
  • small company outsourcing

    How to Overcome Being a Small Fish in the Big Pond of Outsourcing

    Small firms must know their place in the outsourcing pecking order and avoid large vendors that won't give them proper attention. But the benefits and opportunities are too vast to pass up.

    By Jared Wade February 17, 2016
  • outsourcing

    Firms Outsourcing More, Spending Less

    In 2015, organizations in the United Kingdom spent nearly 20% less on IT outsourcing and BPO than in the prior year.

    By Jared Wade January 27, 2016
  • digital transformation

    Using Nearshore to Drive Your Digital Transformation

    A digital transformation will never be seamless, but combining best practices with outsourcing gets the best results. We asked tech and nearshore experts how to reach a balance between driving transformation with in-house staff and external providers.

    By Jared Wade November 17, 2015
  • BPO saturation san salvador

    Have LatAm Countries Reached BPO Saturation?

    Talk of saturation in key BPO markets is not new. As markets mature, the need to ensure sustainable pools of skilled talent in key areas remains crucial and in some locations may prove difficult. How can Latin American markets address the issue of saturation?

    By Bianca Wright August 6, 2015
  • Changes to the Global Economy Prompt Renegotiation of Outsourcing Contracts

    There have been significant technological and economic developments over the last few years. Business operations …

    By Norberto Gaona June 2, 2015
  • ITO Multisourcing Taking Off but BPO Bundled Deals Remain More Common

    In recent months there has been much talk of an increase in multisourcing, whereby buyers …

    By Duncan Tucker February 12, 2015
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