ISG Archives - Nearshore Americas

Digital Urgency Stokes Demand for Outsourcing Services: Study

The rush of entrepreneurs scrambling to transform business operations with digital tools is stoking demand for outsourcing services, according to the latest study by Information Services Group (ISG).
By Narayan Ammachchi April 4, 2018
US Enterprises Prefer Onshore or Nearshore Call Centers: Study

Onshore is a particular preference because businesses are anticipating tweaks to government regulations that will favor American job seekers in the contact center space.
By Narayan Ammachchi January 17, 2018
As-A-Service Models Leading to Decline of Traditional Outsourcing

As-a-service contract value increased 38% in the fourth quarter of 2016, while traditional IT and business process outsourcing market declined by 25%.
By Narayan Ammachchi February 2, 2017
Cloud Services Set to Dominate Global IT Outsourcing Market

Cloud computing is having a greater impact on the IT services market, with the as-a-service …
By Matt Kendall July 27, 2016
Navigating the Stormy Waters of the RFP Process: Lessons from the Experts

While clients always expect the best deal on an outsourcing bid, they may not always offer enough information during the RFP process to help vendors meet their needs, especially in the case of less mature clients. Consultants weigh in on how vendors and clients can work together for a better RFP process.
By Bianca Wright June 13, 2016
Are Shorter Deals, More Contracts the New Normal?

John Keppel of ISG provided a simple answer to why we saw more smaller deals last year. "Flexibility is key, and shorter deals provide this flexibility.”
By Jared Wade March 10, 2016
How to Overcome Being a Small Fish in the Big Pond of Outsourcing

Small firms must know their place in the outsourcing pecking order and avoid large vendors that won't give them proper attention. But the benefits and opportunities are too vast to pass up.
By Jared Wade February 17, 2016
Firms Outsourcing More, Spending Less

In 2015, organizations in the United Kingdom spent nearly 20% less on IT outsourcing and BPO than in the prior year.
By Jared Wade January 27, 2016
Using Nearshore to Drive Your Digital Transformation

A digital transformation will never be seamless, but combining best practices with outsourcing gets the best results. We asked tech and nearshore experts how to reach a balance between driving transformation with in-house staff and external providers.
By Jared Wade November 17, 2015
Have LatAm Countries Reached BPO Saturation?

Talk of saturation in key BPO markets is not new. As markets mature, the need to ensure sustainable pools of skilled talent in key areas remains crucial and in some locations may prove difficult. How can Latin American markets address the issue of saturation?
By Bianca Wright August 6, 2015
Changes to the Global Economy Prompt Renegotiation of Outsourcing Contracts

There have been significant technological and economic developments over the last few years. Business operations …
By Norberto Gaona June 2, 2015
ITO Multisourcing Taking Off but BPO Bundled Deals Remain More Common

In recent months there has been much talk of an increase in multisourcing, whereby buyers …
By Duncan Tucker February 12, 2015

The rush of entrepreneurs scrambling to transform business operations with digital tools is stoking demand for outsourcing services, according to the latest study by Information Services Group (ISG).

Onshore is a particular preference because businesses are anticipating tweaks to government regulations that will favor American job seekers in the contact center space.

As-a-service contract value increased 38% in the fourth quarter of 2016, while traditional IT and business process outsourcing market declined by 25%.

Cloud computing is having a greater impact on the IT services market, with the as-a-service …

John Keppel of ISG provided a simple answer to why we saw more smaller deals last year. "Flexibility is key, and shorter deals provide this flexibility.”

Small firms must know their place in the outsourcing pecking order and avoid large vendors that won't give them proper attention. But the benefits and opportunities are too vast to pass up.

In 2015, organizations in the United Kingdom spent nearly 20% less on IT outsourcing and BPO than in the prior year.

A digital transformation will never be seamless, but combining best practices with outsourcing gets the best results. We asked tech and nearshore experts how to reach a balance between driving transformation with in-house staff and external providers.

Talk of saturation in key BPO markets is not new. As markets mature, the need to ensure sustainable pools of skilled talent in key areas remains crucial and in some locations may prove difficult. How can Latin American markets address the issue of saturation?

There have been significant technological and economic developments over the last few years. Business operations …

In recent months there has been much talk of an increase in multisourcing, whereby buyers …