The rush of entrepreneurs scrambling to transform business operations with digital tools is stoking demand for outsourcing services, according to the latest study by Information Services Group (ISG).
Onshore is a particular preference because businesses are anticipating tweaks to government regulations that will favor American job seekers in the contact center space.
While clients always expect the best deal on an outsourcing bid, they may not always offer enough information during the RFP process to help vendors meet their needs, especially in the case of less mature clients. Consultants weigh in on how vendors and clients can work together for a better RFP process.
John Keppel of ISG provided a simple answer to why we saw more smaller deals last year. "Flexibility is key, and shorter deals provide this flexibility.”
Small firms must know their place in the outsourcing pecking order and avoid large vendors that won't give them proper attention. But the benefits and opportunities are too vast to pass up.
A digital transformation will never be seamless, but combining best practices with outsourcing gets the best results. We asked tech and nearshore experts how to reach a balance between driving transformation with in-house staff and external providers.
Talk of saturation in key BPO markets is not new. As markets mature, the need to ensure sustainable pools of skilled talent in key areas remains crucial and in some locations may prove difficult. How can Latin American markets address the issue of saturation?