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Don’t Let Stagnation Kill Your Shared-Services Operation

Don’t Let Stagnation Kill Your Shared-Services Operation

By Patrick HallerSuccess of a shared-services operation depends upon more than just a good plan and solid execution – like any good relationship, it requires constant monitoring and regular maintenance. Without a serious, ongoing commitment by the CEO, CFO, CIO, ...

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Nearshore Needs More Training, Greater Scale

Nearshore Needs More Training, Greater Scale

By Patrick Haller The prospect of managing multiple locations in the US, India, Mexico and Japan can be daunting for many people. But Ravi Shanker, Sales Director for HCL America, Inc., has been doing it for years. His experience overseeing ...

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Chilean Services Account for 60% of GDP

Source: The Sacremento Bee When we speak of exports, we usually associate them with products such as fruit and wine; however, technology, videogames or engineering, for example, also go out into the world to provide effective solutions and opportunities for ...

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Majority of Brazilian IT/BPO Exports Go to the US

Majority of Brazilian IT/BPO Exports Go to the US

The United States is Brazil’s main client when it comes to exportation of IT and BPO services, according to data from the research firm IDC and a new study done by Brasscom. The report also reveals that US -based multinational ...

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Fleeing China: How Will Returning US Jobs Impact IT?

Fleeing China: How Will Returning US Jobs Impact IT?

By Dan Berthiaume Factors including higher US productivity, lower overall labor involvement in product creation and the rise of both Chinese wages and yuan value will all lead to the return of two to three million currently outsourced American jobs, according to ...

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