Our Commentary section has always been a platform for front-line industry spectators and participants to stand on a digital soapbox and tell it like it is.Here are some killer submissions from this year.
Peru needs to develop 10,000 new programmers to meet growing demand in the sector. Although government and private sector initiatives are aimed at increasing the talent pool, more needs to be done to address sector concerns.
The need to train and upscale BPO/ ITO is increasing as demand for higher level skills grows. Listen to the latest episode of Nearshore Cafe for a discussion of Teleperformance University's MBA-style programme that seeks to train up the next generation of leaders.
The resignation of Guatemala's president following allegations of corruption and the issuing of a warrant for his arrest has plunged the Central American country into the international spotlight for all the wrong reasons. Guatemala's business community, however, is optimistic about the potential for BPO/ ITO growth.