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Arledge Partners Becomes Cresa Dallas

Arledge Partners Becomes Cresa Dallas

By Narayan Ammachchi BPO site selection expert Jeff Pappas has been named the head of Cresa’s Site Selection Practice Group. The news comes after Pappas’ Arledge Partners joined hands with Cresa and renamed as Cresa Dallas. Cresa, a Boston, Massachusetts-based ...

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Rising Wages and Inflation Damage the Luster of Costa Rica

Rising Wages and Inflation Damage the Luster of Costa Rica

Out of nowhere, Costa Rica is described as “another Puerto Rico”By Narayan Ammachchi Rising wages and inflation are threatening to undermine Costa Rica’s outsourcing sector, with several outsourcing firms scaling down operation and fleeing to cheaper locations. Costa Rica has ...

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Belize: The Next Big Little Call-Center Destination?

With English already mastered, how far can this curiously attractive nation go on the Latin America call center map? (Part one of two part series) By Jeff Pappas How many times have you traveled to a tropical paradise and said ...

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