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Transformation Speed Bump Delays Automation Adoption

Transformation Speed Bump Delays Automation Adoption

By Patrick M. Heffernan and Geoff Woollacott, Principal Analysts, TBR Analytics and automation have sparked a resurgence in the utilization of business process outsourcing (BPO) by large corporations, with two immediate impacts. Firstly, automation is stripping out labor and lowering ...

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Slideshow: The Best Shots from Nexus 2014

Slideshow: The Best Shots from Nexus 2014

The team at Nearshore Americas would like to thank everyone who made Nexus 2014 such a success. From the keynote speech through the debates and networking sessions it was a pleasure to witness the levels of passion and insight displayed ...

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Latin American Contact Center Group Eyes Expansion

Latin American Contact Center Group Eyes Expansion

By Loren Moss Latin American BPO industry organization ALOIC has shared with Nearshore Americas its plans to grow an alliance of international organizations in the BPO space across the Americas and into Spain. The plan is to partner with both ...

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Latin American BPO Suddenly Facing Growing Pains

Latin American BPO Suddenly Facing Growing Pains

By Dan Berthiaume Most BPO services offered by providers based in Latin America have been delivered by global companies who established a regional delivery center. However, the Nearshore’s burgeoning shared services industry holds the promise of the “next wave” of ...

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Europe’s Economic Woes Push Spain’s Everis Deeper into the Americas

By Luke Bujarski The gloomy economic situation in Europe has not stopped Spain’s Everis from turning obstacles into opportunities, both overseas as well as on the European continent. However, with clear operational and cultural ties to Latin America, Nearshore Americas ...

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Price War Looming for Guatemala’s Bilingual BPO Market?

Price War Looming for Guatemala’s Bilingual BPO Market?

By Luke Bujarski “More English, more English, and more English,” exclaimed VP Kapil Rajvanshi from 24/7 Customer during a presentation at this week’s Global Services Summit in Guatemala City. The market here is indeed showing some concerning signs of overheating, ...

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