By Clayton Browne
Software as a Service (SaaS), a relationship that provides on-demand access to a cloud based network with shared configurable computing resources, has enjoyed phenomenal growth over the last few years. But how successful have IT organizations been with structuring SaaS contracts to address SLAs and the variety of things that can go wrong?
BPO’s sexy cousin shows little momentum in the region
By Luke Bujarski
A recent NASSCOM study on Knowledge Process Outsourcing (KPO) bares a sobering reminder of Asia’s continued dominance in the global services arena. While small compared to the opportunities still available through the back office, BPO’s sexier and more sophisticated cousin is quickly gaining ground both in terms of market size, and as a competitive differentiator between full-service outsourcing providers.
If you were to ask me what single new development in the legal services marketplace will generate the most upheaval for lawyers and law firms in the near future, I’d have to go with legal process outsourcing (LPO). It’s a game-changer of the highest order, in ways many lawyers don’t yet realize.
Legal process outsourcing is often simply and wrongly described as “sending legal work to India.” In reality, LPO is our market’s version of business process outsourcing (BPO), the enterprise theory that revolutionized the corporate world decades ago by applying workflow and supply chain principles to the tasks that businesses undertake every day, with the goal of improving efficiency, enhancing quality, and lowering costs.
BPO can and does involve relocating some tasks to lower-cost jurisdictions — sometimes within national borders but often outside them, wherever competent performers can be found. That’s one way in which lawyers will be affected …
India remains the top destination for Legal Process Outsourcing (LPO), according to research by LPO consultancy Fronterion.
As revealed in the Top 10 Trends for Legal Outsourcing in 2010, market research carried out by Fronterion has found that more than 85 per cent of LPO vendors are located primarily or exclusively in India.
However, increasing interest in South Africa will make it India’s leading competitor for legal outsourcing in 2010, especially for law firms in the UK, which benefit from concurrent time zones, shared cultural affinity and a maturing vendor landscape. While currently a minority percentage of LPO vendors are based mainly or entirely in South Africa, South Africa and the Philippines will continue to build on their positions as prominent offshore destinations.
Fronterion’s Top 10 Trends for Legal Outsourcing in 2010 provides an insider’s guide to the changing dynamics set to impact the legal outsourcing field in the coming year. As the …
Posted by D.M. Levine
A new study says that companies that outsource legal work to save money are more susceptible to fraud, our sibling publication, Corporate Counsel reports.
According to Kroll’s 2009 Corporate Fraud Survey released on Monday, many companies across industries make the mistake of deciding to outsource work “without a thorough assessment of the risks involved in determining what is to be outsourced and to whom,” Corporate Counsel says.
By focusing on the benefits of outsourcing such as cost savings, companies fail to consider problems that can arise when outsourcing, leading to a greater incidence of fraud.
The type of fraud at risk depends on the nature of the work being outsourced, according to the report. Common forms of fraud include theft of company assets and information theft. And some industries have seen more of an uptick in reported fraud than others.
The financial services industry, …