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Tag Archives: Peter Ryan
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Telus International Acquires Irish Call Center Provider Voxpro
Bulgarian ICT Provider Tek Experts Adds 50 Employees in Costa Rica
Canadian CIOs Becoming Unsatisfied With IT Outsourcing Providers
Faces in the Crowd – Stephen Ferber
Ecuador Introduces Airport Tech to Reduce Arrival Processing Times
Atento Volunteers Raise Funds for UNICEF in Argentina
Roll Video: Guyana Business Minister on the Value of BPO Job Creation
Roll Video: Qualfon President on Why Nearshore is a Client Priority
Roll Video: GO-Invest CEO Speaks to Guyana’s Lesser-Known Strengths
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
From Puerto Rico to Canada: Scotiabank Executive Breaks Glass Ceiling of Equality
How Father & Son Took Sykes from Community Tech Support to Billion-dollar Revenues
Mexico’s Naranya Hunts for Game Developers in China
Indian Outsourcing Firm Banishes Dress Code in Favor of Casual Wear
Will Miami Ever Gain Respectability as a High Tech Hub?
Q&A: Sykes Exec Bullish about Brazil Presence as BPO Potential is Reinforced
Nearshore Site Selection is Now a Much Deeper Conversation Thanks to Trump
Slideshow: Belize Strives for Recognition as its Capabilities Expand
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Tag Archives: Peter Ryan
Tag Archives: Peter Ryan
RPA in Contact Centers: How Ignorance and Fear Hinders Growth
Due to a complete lack of understanding, corporations are afraid and uncertain of the impacts that RPA might have on their outsourced customer services.
May 16, 2017
Roll Video: Why Digital is so Critical – It’s About the Customer
In this panel discussion at Sourcing Decisions 2017, Sandy MacLeod, Chris Lord, Shannon Burch, Terry Rybolt, and Peter Ryan explore the importance of understanding customers in the digital space.
April 17, 2017
Roll Video: Peter Ryan on The Geopolitical Pressures Faced by The Sourcing World
Speaking at Sourcing Decisions 2017, Peter Ryan from Ryan Strategic Advisory addresses the uncertainty with the US government's policies on outsourcing.
March 27, 2017
Canada’s BPO Sector Confident Following Sourcing Decisions 2017
Peter Ryan outlines the key takeaways from Sourcing Decisions 2017, highlighting that Canada's potential for it to regain its BPO prominence is significant.
March 13, 2017
Industry Stakeholders Cannot Afford to Miss Sourcing Decisions 2017: Peter Ryan
Ryan said artificial intelligence and automation are the buzzwords in the industry today, with everyone being curious to know what an impact it can have on sourcing decisions.
January 19, 2017
HSBC’s Chief Economist Keynotes New ICT Conference in Toronto
David Watt, Chief Economist at HSBC Canada, and a highly regarded authority in North America’s financial and capital markets, will present the keynote speech at Sourcing Decisions 2017
January 5, 2017
Inside the Hollow Argument that Reshoring is Gaining Momentum in Services
While the headlines may convince you that reshoring is developing into a game-changing trend for our industry, the reality on the ground is far more complex.
January 4, 2017
Canada Rises to the Occasion: Ten Reasons to Attend Sourcing Decisions 2017
When the dust settled after the U.S. presidential election a few weeks ago, the nation …
November 30, 2016
Teletech’s Acquisition of Atelka Shines Spotlight on Canadian Outsourcing Sector
The deal illustrates the ongoing interest in Canada both as a point of delivery and as a demand market for CRM services.
November 16, 2016
Canada’s Resurgent Nearshore Opportunities
With the Canadian dollar currently valued at US$0.77 (on date of publishing)—a significant drop since …
June 30, 2016
Argentina’s Reemerges in the Nearshore Market
Reforms by new President Mauricio Macri — combined with the country’s well-educated, creative workforce — will spur Argentina’s re-emergence.
February 19, 2016
Conduit Global Snatches Peter Ryan from Ovum
“This is an exciting opportunity," said Ryan. "It gives me a chance to put into practice some of the advice I have been providing in the past decade."
January 13, 2016