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iQor Acquires CCT Group’s Call Center Unit in Panama

BY STAFF REPORT New York-based customer analytics specialist iQor has acquired Panama’s BPO firm CCT Group, expanding its footprint to Latin America and the Philippines. CCT Group provides contact center and business process outsourcing services, with call center sites in ...

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Philippines is New World BPO Leader Over India, Says IBM

Source: Inquirer The Philippines is now the world’s leader in business support functions such as shares services and business process outsourcing after effectively overtaking India in these categories last year, according to IBM’s Latest Global Locations Trend Annual Report released ...

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