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iQor Acquires CCT Group’s Call Center Unit in Panama

BY STAFF REPORT New York-based customer analytics specialist iQor has acquired Panama’s BPO firm CCT Group, expanding its footprint to Latin America and the Philippines. CCT Group provides contact center and business process outsourcing services, with call center sites in ...

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Philippines is New World BPO Leader Over India, Says IBM

Source: Inquirer The Philippines is now the world’s leader in business support functions such as shares services and business process outsourcing after effectively overtaking India in these categories last year, according to IBM’s Latest Global Locations Trend Annual Report released ...

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Convergys Cuts 800 From Canada Call Center, Sends Work to the Philippines

SOURCE:  OTTAWA.CTV An Ottawa customer service centre is laying off 800 people, moving work to the Philippines. Convergys notified employees of the layoffs on Monday, after AT&T in the Unites States cancelled a contract with the company. Employees will keep ...

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