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THE POWER 50: Architects, Advocates and Visionaries
The team at Nearshore Americas thanks you for your nomination
H1B Visa Restrictions Stoke Fear over Skill Shortage: Survey
Unisys Offering Next-gen Development Tools For Free
Stefanini Appoints Spencer Gracias As its New Chief For North America
Faces in the Crowd – Steven Kirz
7 Endangered LatAm Locations to See Before They’re Gone
LatAm Improves Greatly in Travel and Tourism Competitiveness
Mexico’s Naranya Hunts for Game Developers in China
Indian Outsourcing Firm Banishes Dress Code in Favor of Casual Wear
Will Miami Ever Gain Respectability as a High Tech Hub?
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Nearshore Site Selection is Now a Much Deeper Conversation Thanks to Trump
Slideshow: Belize Strives for Recognition as its Capabilities Expand
Inside the Hollow Argument that Reshoring is Gaining Momentum in Services
Roll Video: Citizen Data Scientists Inside and Outside the Enterprise
Roll Video: Why Digital is so Critical – It’s About the Customer
Roll Video: The Caribbean Basin’s Unique Role in Value Creation
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
From Puerto Rico to Canada: Scotiabank Executive Breaks Glass Ceiling of Equality
How Father & Son Took Sykes from Community Tech Support to Billion-dollar Revenues
Tag Archives: Social media
Tag Archives: Social media
Killer Commentaries for 2016, Including “Why It’s Not the Vendor’s Fault”
Our Commentary section has always been a platform for front-line industry spectators and participants to stand on a digital soapbox and tell it like it is.Here are some killer submissions from this year.
September 9, 2016
Is Latin America Ready to Embrace A Future of Remote Work Culture?
Remote work, telework, home office, virtual work or telecommuting: call it what you want, but …
August 2, 2016
Canada’s Resurgent Nearshore Opportunities
With the Canadian dollar currently valued at US$0.77 (on date of publishing)—a significant drop since …
June 30, 2016
Five Contact Center Trends That Will Dominate the Market by 2017
From the correct utilization of social media platforms, to the introduction of virtual agents, the biggest trends in the contact center business are here now, but are sure to dominate by 2017.
June 14, 2016
Social Media Booming in South America
The South America social media penetration rate of 50% puts it second in the world among regions, ahead of even Western Europe and behind only North America.
March 1, 2016
Apex America Diversifies to Compete in Argentina’s Crowded Contact Center Market
Argentina's call center market is mature with few growth opportunities, so companies like Apex America must diversify their offerings towards BPO and value-added services to avoid stagnation.
January 13, 2016
Big Data: Relevant to the Contact Center?
If Jeff Weiner, the CEO of LinkedIn, believes that “Data really powers everything that we …
June 2, 2015
Information Security and Privacy: Implementing Business Analytics the Right Way
Our world today is a huge-large-complex data generator; every single movement can be recorded somewhere, …
September 15, 2014
A VC’s View on Finding “Disruptive” Stars Among LATAM’s Burgeoning Startups
Venture capitalists are hot on the tech landscape in Latin America, in large part because …
February 26, 2014
Wayin Buys Argentine Social Media Analytics Firm
U.S. technology start-up Wayin has acquired Argentina’s analytics firm Comenta TV in order to obtain …
January 8, 2014
Report: Corporate World Struggles to Monetize Social Media
Global businesses are generally still clueless as to how to monetize social networking sites, and only 10 …
October 3, 2013
Allied Global Acquires Marketlink
Guatemalan BPO service provider Allied Global has acquired outsourced teleservices solutions provider Marketlink Inc for …
September 4, 2013