Sutherland Archives - Nearshore Americas

Sutherland Exec: Jamaica BPO Must Shift Talent Focus to Survive Age of AI

Jamaica’s country head at Sutherland has recommended that the country invest more in human capital to safeguard jobs in the Jamaica BPO sector.
By Dionne Rose August 2, 2017
CEO View: VXI Global Enters Thriving Jamaica Market, Praising “Abundant” Talent Pool

David Zhou, CEO and Co-founder of VXI Global, describes the status on the ground in Jamaica, as well as what the BPO industry needs for further development.
By Matt Kendall July 25, 2017
Call Center Agents Identify the Best Workplaces in Jamaica

Agents with first-hand experience of working for contact center providers in Jamaica describe their experiences and talk about the benefits, perks, and work environments that convince them to stick around.
By Dionne Rose December 13, 2016
A Jamaica BPO Exec Sees Major Momentum Support by the Nation’s “Excellent Product”

Sutherland Global's Country Head for Jamaica and VP, Odetta Rockhead is committed to growing not only the company's head count but the country's BPO sector as well.
By Bianca Wright November 17, 2016
Sutherland Snaps Up Nuevora to Reinforce Data Analytics Service

Headquartered in Bay Area, CA, Nuevora is reportedly one of the ten biggest big data analytics firms in the United States, and will operate as a wholly owned subsidiary of Sutherland.
By Narayan Ammachchi October 25, 2016
Sutherland Takes Piece of 800-Flowers Customer Care

United States’ floral and gift retailer 1-800-Flowers.com, Inc has outsourced its customer care service to …
By Narayan Ammachchi August 6, 2014
The Barranquilla BPO Equation

Cultural diversity and openness to foreigners puts Colombia’s top Caribbean coastal city in an enviable …
By Kirk Laughlin July 26, 2012
Exclusive: For Sykes, Colombia is the Future and Argentina, the Past

By Kirk LaughlinSykes, one of the largest contact center providers in the world, has chosen …
By Kirk Laughlin October 11, 2011
Quick Hits: Colombia Becomes ‘Haven of Stability’, Client Grievances and Brazil Blast

Several sources confirmed during the Gartner conference that Genpact and Sutherland (a mid-tier global BPO …
By Kirk Laughlin September 17, 2010

Jamaica’s country head at Sutherland has recommended that the country invest more in human capital to safeguard jobs in the Jamaica BPO sector.

David Zhou, CEO and Co-founder of VXI Global, describes the status on the ground in Jamaica, as well as what the BPO industry needs for further development.

Agents with first-hand experience of working for contact center providers in Jamaica describe their experiences and talk about the benefits, perks, and work environments that convince them to stick around.

Sutherland Global's Country Head for Jamaica and VP, Odetta Rockhead is committed to growing not only the company's head count but the country's BPO sector as well.

Headquartered in Bay Area, CA, Nuevora is reportedly one of the ten biggest big data analytics firms in the United States, and will operate as a wholly owned subsidiary of Sutherland.

United States’ floral and gift retailer 1-800-Flowers.com, Inc has outsourced its customer care service to …

Cultural diversity and openness to foreigners puts Colombia’s top Caribbean coastal city in an enviable …

By Kirk LaughlinSykes, one of the largest contact center providers in the world, has chosen …

Several sources confirmed during the Gartner conference that Genpact and Sutherland (a mid-tier global BPO …