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THE POWER 50: Architects, Advocates and Visionaries
The team at Nearshore Americas thanks you for your nomination
H1B Visa Restrictions Stoke Fear over Skill Shortage: Survey
Unisys Offering Next-gen Development Tools For Free
Stefanini Appoints Spencer Gracias As its New Chief For North America
Faces in the Crowd – Steven Kirz
7 Endangered LatAm Locations to See Before They’re Gone
LatAm Improves Greatly in Travel and Tourism Competitiveness
Mexico’s Naranya Hunts for Game Developers in China
Indian Outsourcing Firm Banishes Dress Code in Favor of Casual Wear
Will Miami Ever Gain Respectability as a High Tech Hub?
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Nearshore Site Selection is Now a Much Deeper Conversation Thanks to Trump
Slideshow: Belize Strives for Recognition as its Capabilities Expand
Inside the Hollow Argument that Reshoring is Gaining Momentum in Services
Roll Video: Citizen Data Scientists Inside and Outside the Enterprise
Roll Video: Why Digital is so Critical – It’s About the Customer
Roll Video: The Caribbean Basin’s Unique Role in Value Creation
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
From Puerto Rico to Canada: Scotiabank Executive Breaks Glass Ceiling of Equality
How Father & Son Took Sykes from Community Tech Support to Billion-dollar Revenues
Tag Archives: twitter
Tag Archives: twitter
Navigating the Risky Waters of Social Media Customer Service
While a few nearshore BPO providers have already nailed their approach to social media customer service, they've faced some difficult hurdles along the way.
February 2, 2017
Trump Meeting with Martin Luther King III on MLK Day
President-elect Donald Trump is today meeting with Martin Luther King III, according to his incoming communications …
January 16, 2017
Is Latin America Ready to Embrace A Future of Remote Work Culture?
Remote work, telework, home office, virtual work or telecommuting: call it what you want, but …
August 2, 2016
Canada’s Resurgent Nearshore Opportunities
With the Canadian dollar currently valued at US$0.77 (on date of publishing)—a significant drop since …
June 30, 2016
Customer Engagement in the Age of Omnichannel: What’s Really Driving Change?
Three experts at Nexus 2016 discuss the impact that omnichannel is having on the nearshore, and if contact centers south of the border are prepared to implement it to serve and benefit their core US client base.
June 16, 2016
Report: Corporate World Struggles to Monetize Social Media
Global businesses are generally still clueless as to how to monetize social networking sites, and only 10 …
October 3, 2013
Call Center Reality Check: Do Great Voice Agents also Score Well in Social Media?
The call center industry is undergoing a sea change in the 21st century. Call centers …
October 29, 2012
Latin America: Hard-Wired for Social Software Development
The recent initial public offering of Facebook – despite its controversies – should have everyone …
June 5, 2012
From Dilma to Slim: Which Latin America Leaders Are Using Twitter and Why?
By James BargentWith close to 90% of Latin American internet users engaging with at least …
May 7, 2012
Will Brazil Censor Tweets?
Source: Daily Mail Brazil could become the first country to take Twitter up on its …
February 10, 2012
Latin America’s Social Media Adoption Soars
While Latin America does not yet represent the same type of social networking market as …
September 22, 2011
Social Media Calling, Call Centers Answering
Social media is finding its way into the contact center ecosystem at a rapid rate. …
July 28, 2011