If you're dealing with external resources, some form of vendor management is essential, but many companies are not doing it right, according to Tim Norton's revelations at Sourcing Decisions 2017.
The Vendor Management Vortex panel at Nearshore Nexus 2015 focused on the potential pitfalls and overlooked opportunities of the vendor-client relationship, unpacking the features of a successful vendor management strategy and how those are implemented in the nearshore.