Call center outsourcing leader Teleperformance, of France, is backing a move by its US subsidiary AllianceOne, to expand customer service and debt collection operations in the Montego Bay Freezone. “Yes, we have several projects that are still ramping and we would expect to sign additional contracts and/or expand on current contracts during the course of 2009,” Ray Bucholz of Alliance One recently told the Jamaica Observer.
“Teleperformance, the worldwide leader for call centre outsourcing services, has made a sizeable investment in the operations in Jamaica and our clients have been in support of the expansion.” Many observers believe the move is indicative of US firms’ seeking to reduce call center operating costs in the midst of the economic turmoil and rising cost of capital griping the North American continent. Bucholz identified improvements in Jamaica’s telecom infrastructure as a catalyst for AllianceOne’s increased investment. Over 770 staffers are employed by Alliance One and its Freezone site can accommodate up to 2,000. Fortune 100 companies are said to be among its current client base.