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Teleperformance Says “No Comment” On DR Expansion

Teleperformance Says “No Comment” On DR Expansion

Teleperformance - one of the most acquisitive Contact Center and BPO providers in the Nearshore region during the last few years – has some big plans in store for the Dominican Republic. The plans are so big, in fact, that the company doesn’t want to talk about them quite yet. In the meantime, Nearshore Americas can start to paint the picture for you. Read on to hear the details.

The France-based global outsourcing giant, and largest of its kind in the world, is targeting the opening of a new contact center operation later this year in the Dominican Republic where as many as 1,000 agents will be placed, according to sources. Apparently the company has already held several job fairs in the country in part to establish full confidence that enough new recruits can meet the provider’s human capital requirements.

At least for now, Teleperformance is not saying much about the plans. “We’re not commenting at this point,” Elizabeth Gordon, spokesperson for Teleperformance said in an email message to Nearshore Americas.

Teleperformance already has a modest operation in the Dominican Republic and also is active in Jamaica, through its Alliance One relationship. The provider as a total of 22 Nearshore operations and – like its competitors Sitel and Convergys – continues to seek out new locations and acquisition targets.

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If the expansion goes ahead as planned, this would be another significant shot in the arm for the Dominican Republic’s contact center industry which continues to emerge as a top tier choice among Caribbean call center destinations.

Although Teleperformance’s expansion in the DR is not through acquisition, there are repeated rumors in the Nearshore industry of further consolidation.

As always we welcome your comments and feedback.

About Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.
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