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      • BPO
          • Senior management jamaica bpoJamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
          • bob dechant ibexBy Launching “CLX”, IBEX Aims to be a Different Kind of BPO
          • philippines call centerAs Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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      • Corporate Coaching
          • remote software development teams listening skills7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
          • acquisition tipsM&A Checklist: 6 Critical Steps to Engaging Acquisition Targets
          • local media vintageWhen Working with Local Media, are They Friend or Foe to BPO?
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      • IT Services
          • Jorge Aramburo ColombiaCEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
          • Логотип-AccentureAccenture to Hire 1000 Technology Professionals in Brazil
          • arnold-cropFive Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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      • Microposts
          • Mario Vargas Llosa the neighborhoodThe Neighbourhood by Mario Vargas Llosa – Recommended Reads
          • Marcos JimenezFaces in the Crowd – Marcos Jimenez
          • theresa may windrushTheresa May Apologizes for Windrush Blunder in the UK
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      • Nearshore English Evolution
          • boliviaNearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
          • paraguay studentsNearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
          • belize englishNearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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      • News Briefs
          • IoTMajority of Global Businesses Still Vastly Underutilizing IoT: Study
          • Interglobe technologiesIndia’s Interglobe Technologies Comes to Nearshore
          • Central AmericaCentral America on Course to Post 4.4% Growth in 2018: ECLAC
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          • lagunes industry 4.0News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
          • Nafta video canieti eventNews Reel: Mexico “Cannot Replace the US Market” if NAFTA is Lost
          • canieti Mario de la cruz video featuredNews Reel: CANIETI President Announces Key Industry Objectives for 2018
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      • Voyagers
          • natalie smith jamaicaVoyagers: Relocating to Jamaica Means Coming Home for UK Professional
          • isidro featured amazon web servicesVoyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
          • karl rottmannGuatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
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Video

Video
  • Servicing Coca Cola Enterprises and International Paper

    Capgemini’s Robbie Brillhart identifies the most important components of service delivery – for some of …
    By Kirk Laughlin June 25, 2010
  • When Free Market Ideals Transform Latin America Nations

    “Ideas have consequences” says Giancarlo Ibárgüen, Executive President of Francisco Marroquín University, who sat down …
    By Kirk Laughlin May 27, 2010
  • Guatemala Has a Good Answer When Stability Questions Arise

    Judge Guatemala by what you see walking down the street, says Rolando Yon, CFO at …
    By Kirk Laughlin May 18, 2010
  • Brazil Outsourcing: Brasscom Targets Reducing Cost for Outsourcers

    Brazil, the eighth largest IT market in the world, has “incredible capabilities”  that are different …
    By Kirk Laughlin May 10, 2010
  • Guatemala Trade Official: Training is Crucial for BPO Growth

    Carlos Amador, president of AgExport in Guatemala, talks candidly about how the country needs to …
    By Kirk Laughlin May 5, 2010
  • Tim Searcy of ATA: Nearshore Players Have Opportunity to Become Leaders Instead of Followers

    The Nearshore outsourcing industry needs to stand up and become market leaders instead of “market …
    By Kirk Laughlin April 27, 2010
  • BPO’s Impact on the Nearshore Middle Class and the Flaws of U.S. Protectionism

    Robbie Brillhart, vice president of BPO at Capgemini, talks about the major influence sourcing partners …
    By Kirk Laughlin April 9, 2010
  • Site Study: Allied Contact Center and BPO

    Driven by quality assurance, thorough agent training and client responsiveness, Allied Contact Center in Guatemala …
    By Kirk Laughlin April 1, 2010
  • Guatemala City Executive Video Forum

    Guatemala-based BPO industry experts – from Transactel, 24/7 Customer and Invest in Guatemala – talk …
    By Kirk Laughlin March 26, 2010
  • The Number One Reason Why U.S. Companies Don’t Do Nearshoring

    What do nearshore outsourcing providers need to do better? Kirk Laughlin from Nearshore Americas explains.
    By admin March 25, 2010
  • Site Study: Capgemini in Guatemala City

    Capgemini’s Guatemala City facility has become a great example of the ability of a Nearshore …
    By Kirk Laughlin March 19, 2010
  • Interview: Peter Ryan, BPO Analyst at Datamonitor

    FROM THE SHOW FLOOR OF CONTACT CENTER FORUM, IN MEXICO CITY: What questions should American …
    By Kirk Laughlin March 10, 2010
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