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BPO
Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
By Launching “CLX”, IBEX Aims to be a Different Kind of BPO
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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Corporate Coaching
7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
M&A Checklist: 6 Critical Steps to Engaging Acquisition Targets
When Working with Local Media, are They Friend or Foe to BPO?
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IT Services
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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Microposts
The Neighbourhood by Mario Vargas Llosa – Recommended Reads
Faces in the Crowd – Marcos Jimenez
Theresa May Apologizes for Windrush Blunder in the UK
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Nearshore English Evolution
Nearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
Nearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
Nearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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News Briefs
Majority of Global Businesses Still Vastly Underutilizing IoT: Study
India’s Interglobe Technologies Comes to Nearshore
Central America on Course to Post 4.4% Growth in 2018: ECLAC
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Video
News Reel: Mexico Making Further Strides Toward Global Industry 4.0 Leadership
News Reel: Mexico “Cannot Replace the US Market” if NAFTA is Lost
News Reel: CANIETI President Announces Key Industry Objectives for 2018
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Voyagers
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
Guatemala Tech Voyager: Connecting to People is a High-Value Attribute, Even in IT
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Analysis
Commentary
Research
Webinars
Nexus 2018
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Video
Servicing Coca Cola Enterprises and International Paper
Capgemini’s Robbie Brillhart identifies the most important components of service delivery – for some of …
By
Kirk Laughlin
June 25, 2010
When Free Market Ideals Transform Latin America Nations
“Ideas have consequences” says Giancarlo Ibárgüen, Executive President of Francisco Marroquín University, who sat down …
By
Kirk Laughlin
May 27, 2010
Guatemala Has a Good Answer When Stability Questions Arise
Judge Guatemala by what you see walking down the street, says Rolando Yon, CFO at …
By
Kirk Laughlin
May 18, 2010
Brazil Outsourcing: Brasscom Targets Reducing Cost for Outsourcers
Brazil, the eighth largest IT market in the world, has “incredible capabilities” that are different …
By
Kirk Laughlin
May 10, 2010
Guatemala Trade Official: Training is Crucial for BPO Growth
Carlos Amador, president of AgExport in Guatemala, talks candidly about how the country needs to …
By
Kirk Laughlin
May 5, 2010
Tim Searcy of ATA: Nearshore Players Have Opportunity to Become Leaders Instead of Followers
The Nearshore outsourcing industry needs to stand up and become market leaders instead of “market …
By
Kirk Laughlin
April 27, 2010
BPO’s Impact on the Nearshore Middle Class and the Flaws of U.S. Protectionism
Robbie Brillhart, vice president of BPO at Capgemini, talks about the major influence sourcing partners …
By
Kirk Laughlin
April 9, 2010
Site Study: Allied Contact Center and BPO
Driven by quality assurance, thorough agent training and client responsiveness, Allied Contact Center in Guatemala …
By
Kirk Laughlin
April 1, 2010
Guatemala City Executive Video Forum
Guatemala-based BPO industry experts – from Transactel, 24/7 Customer and Invest in Guatemala – talk …
By
Kirk Laughlin
March 26, 2010
The Number One Reason Why U.S. Companies Don’t Do Nearshoring
What do nearshore outsourcing providers need to do better? Kirk Laughlin from Nearshore Americas explains.
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admin
March 25, 2010
Site Study: Capgemini in Guatemala City
Capgemini’s Guatemala City facility has become a great example of the ability of a Nearshore …
By
Kirk Laughlin
March 19, 2010
Interview: Peter Ryan, BPO Analyst at Datamonitor
FROM THE SHOW FLOOR OF CONTACT CENTER FORUM, IN MEXICO CITY: What questions should American …
By
Kirk Laughlin
March 10, 2010
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