Video
Video
-
Servicing Coca Cola Enterprises and International Paper
Capgemini’s Robbie Brillhart identifies the most important components of service delivery – for some of …
By Kirk Laughlin -
When Free Market Ideals Transform Latin America Nations
“Ideas have consequences” says Giancarlo Ibárgüen, Executive President of Francisco Marroquín University, who sat down …
By Kirk Laughlin -
Guatemala Has a Good Answer When Stability Questions Arise
Judge Guatemala by what you see walking down the street, says Rolando Yon, CFO at …
By Kirk Laughlin -
Brazil Outsourcing: Brasscom Targets Reducing Cost for Outsourcers
Brazil, the eighth largest IT market in the world, has “incredible capabilities” that are different …
By Kirk Laughlin -
Guatemala Trade Official: Training is Crucial for BPO Growth
Carlos Amador, president of AgExport in Guatemala, talks candidly about how the country needs to …
By Kirk Laughlin -
Tim Searcy of ATA: Nearshore Players Have Opportunity to Become Leaders Instead of Followers
The Nearshore outsourcing industry needs to stand up and become market leaders instead of “market …
By Kirk Laughlin -
BPO’s Impact on the Nearshore Middle Class and the Flaws of U.S. Protectionism
Robbie Brillhart, vice president of BPO at Capgemini, talks about the major influence sourcing partners …
By Kirk Laughlin -
Site Study: Allied Contact Center and BPO
Driven by quality assurance, thorough agent training and client responsiveness, Allied Contact Center in Guatemala …
By Kirk Laughlin -
Guatemala City Executive Video Forum
Guatemala-based BPO industry experts – from Transactel, 24/7 Customer and Invest in Guatemala – talk …
By Kirk Laughlin -
The Number One Reason Why U.S. Companies Don’t Do Nearshoring
What do nearshore outsourcing providers need to do better? Kirk Laughlin from Nearshore Americas explains.
By admin -
Site Study: Capgemini in Guatemala City
Capgemini’s Guatemala City facility has become a great example of the ability of a Nearshore …
By Kirk Laughlin -
Interview: Peter Ryan, BPO Analyst at Datamonitor
FROM THE SHOW FLOOR OF CONTACT CENTER FORUM, IN MEXICO CITY: What questions should American …
By Kirk Laughlin