Sykes Enterprises' expansion into Latin America was the result of a serendipitous meeting that saw the company acquiring an existing center in Costa Rica. Now Sykes has operations in five Latin American countries. President and CEO Chuck Sykes discussed his journey taking over from his father, why customer service is the new marketing, and how Sykes is approaching expansion in Latin America.
Miguel Matey's career with Atento has taken him from Spain to Mexico, Guatemala, Czech Republic, Morocco, France, and back to Mexico again. Today, his travel experience has helped highlight the value of Latin America.
When Alexandre Debert moved from France to Argentina, he never knew it would lead to a life in IT with a wife he loves in a new city he now considers home. He shares his experience of changing careers, from finance to IT, with Nearshore Americas.