MIAMI — Shifting visa rules, evolving legal frameworks, rising compliance demands, and fresh investment opportunities will all be on the table when three Latin American business leaders join Nearshore Americas Managing Editor Tim Zyla for a panel discussion at its… Read More »

In late March this year, Zomato — one of India’s largest food delivery platforms — laid off 600 customer support executives. Those affected were part of the 1,500 customer service agents Zomato had hired just six months earlier under its… Read More »

Camila Ferreira, a Brazilian-born executive with global leadership experience in customer experience and operations, will moderate a panel on Oct. 9 at Nexus Miami on “the urgent customer” and how agility is reshaping expectations. Bridging the Gap from Finance to… Read More »

India’s IT giants may feel the heat when sending staff to the U.S., but Donald Trump’s sky-high H-1B visa fees could hit America far harder in the long run, industry veterans warn. “This exorbitant visa fee will only accelerate offshoring… Read More »

As automation hollows out BPO revenues, banks and financial firms are offering a much-needed lifeline — drawing outsourcers into even core banking activities. Growing regulatory demands are pushing banks to outsource even front-office tasks like customer onboarding and KYC checks.… Read More »