Costa Rica’s global services industry is eagerly awaiting the inauguration of president-elect Laura Fernández, as her incoming administration signals a series of policy changes that could reshape the country’s global services’ sector. Fernández won 48.3% of the vote as the… Read More »

With AI beginning to find widespread use across BPO and IT operations, companies are grappling with how to best face customer demands without running into regulatory or cybersecurity risks. Security and compliance experts for years have stated that security and… Read More »

AI has transformed the software industry like never before, according to a recent study by global accounting and consulting firm PwC. From how software is built to how it is priced and sold, every stage of the business is being… Read More »

After two years of sluggish growth, demand for custom software is finally showing signs of revival, driven by entrepreneurs’ push to adopt AI and the unavoidable need to modernise legacy IT systems. A Grand View Research report estimates the global… Read More »

Tech spending is on the rise, and AI infrastructure is absorbing a large share of the investment. But behind the headline numbers, IT outsourcing firms are emerging as key beneficiaries, as enterprises struggle to handle AI complexity with limited internal… Read More »