Mexico’s energy grid is buckling under years of neglect, and it’s impacting the very nearshoring boom it’s supposed to support, threatening the country’s image as a top outsourcing destination in Latin America. Recent waves of blackouts, power outages, and fluctuations… Read More »

Low-code and no-code platforms were supposed to reduce the need for software engineers. Instead, they are unexpectedly creating more demand for senior engineers—and pushing their salaries higher. AI-powered platforms can now churn out massive amounts of code within hours. But… Read More »

For two decades, Mexico’s outsourcing story revolved around two things — headcount and dollar volume: how many seats some of the big India Inc. vendors added or how much cheaper a Mexican coder is compared to an American techie. In… Read More »

China’s ports, highways and mega-dams often grab headlines across Latin America. But behind the scenes, U.S. companies are putting far more money into the region. They invest nearly four times as much fresh capital as their Chinese counterparts. U.S. investment… Read More »

For years, enterprise buyers have relied on vendors’ internal metrics — low attrition rate, Glassdoor ratings, employer-brand awards — to decide who wins the outsourcing contract. These metrics served as ‘proof of concept’ for the service delivery. Buyers tend to… Read More »

When IT/BPO firms began embracing AI and trimming their workforce, they hoped to save a significant amount of money. Initially, they did. But as the months passed, they found that much of those savings were being redirected into AI infrastructure… Read More »

On July 7, 2026, Jamaica’s premier industry body, GSAJ (Global Services Association of Jamaica), did something it hadn’t done in more than a decade: it beckoned the group’s founding president. This time, the call was urgent — to rejuvenate the… Read More »