Guatemala, the largest economy in Central America, has one of the region’s most vibrant outsourcing ecosystems. However, it still trails Costa Rica, which dominates the high-value services segment by attracting global technology majors running far more than traditional BPO operations.… Read More »

At a mid-sized Costa Rican software studio with around 50 employees, the chief financial officer (CFO) receives a WhatsApp voice note at 7:45 a.m. before the office opens. The voice is unmistakably that of the CEO, who is traveling to… Read More »

Australia’s push to keep children off social media is rapidly echoing across Latin America. From Mexico to Chile and Brazil, governments are racing to introduce laws that would restrict minors’ access to platforms such as TikTok, Instagram, Facebook and YouTube.… Read More »

Amazon Web Services (AWS) announced an investment of $5 billion in a data center in Mexico’s Querétaro in 2025. That same year, search engine giant Google said it would develop a data center in Querétaro. Global colocation provider Equinix already… Read More »

The BPO and ITO industries are a key part of Trinidad and Tobago’s knowledge economy, but it remains smaller compared with other Caribbean countries such as Jamaica and the Dominican Republic. That’s why the country’s largest private-sector business organization, the… Read More »

When telecom giant Liberty Latin America began streamlining its Caribbean operations after acquiring Cable & Wireless, it ran into a challenge that catches many multinational companies by surprise. The company laid off employees and allegedly shifted some functions to lower-cost… Read More »

Physical AI is breathing new life into India’s IT and BPO industry at a time when autonomous AI tools such as Anthropic’s Claude are steadily taking over the coding and back-office work that once powered the country’s technology boom. In… Read More »