Foonkie Monkey's co-founder and CSO Camilo Paez looks at why nearshore outsourcers should ensure there is shared responsibility between the client and the outsourcer to ensure on-time, on-budget success.
Nearshore Americas’ Alcides León spoke with CTO/CDO Santiago Aldana about Avianca’s digital transformation experience and how it helped them not only to survive the changes in the regional market, but also to face unforeseen events such as the pilots' strike in 2017.
There are close to 7 million native English speakers in the nearshore, but the perception is the region is too small to scale. Tapping into the other geographies could open up even more scope for new talent and scale.
Konecta Montería was the first contact center to operate in Monteria, a city with a history of conflict and a population plagued by social problems and poverty. Grupo Konecta worked with its customer Bancolombia on an impact sourcing project there, that now employs over 600 people.
Scalability, technology selection and managing team growth were core drivers for online IT training platform CBT Nuggets' choice to move to microservices. In our webinar on microservices, CTO Sean Sullivan and Tiempo Development's Mike Hahn and Angel Almada explained how to deploy microservices and reap the benefits.
Latin America and the Caribbean has put its own unique twist on the start-up workplace environment made famous by the Silicon Valley set. In the latest What an Amazing Office feature, we highlight December Labs' Montevideo, Uruguay, office.
The cloud market is growing not only in mature markets, but also in emerging regions like Latin America. Amazon, Google and other cloud big players are looking for local partners that help their markets growth. Alcides Leon sat down with three local providers to ask them: is LatAm ready for the cloud?
For ordinary Venezuelans, the past few months have been ones of unprecedented hardships as socioeconomic and political upheaval has impacted every part of their lives. Nearshore Americas spoke to one of our own, Web developer Swami Hernandez about the realities of life in Venezuela.
Tiempo development's COO Mike Hahn talks how to get the best out of microservices by aligning team structure, tools, and processes. For more on microservices and getting it right for your organization sign up for the webinar on April 3.
AI continues to draw attention as agents are empowered to do more complex work, but the struggle of fulfilling the needs of digital-first customers remains a stumbling block for good customer experience. We look at what Salesforce's State of Service report means for the customer service industry.
The Emerging Offshore Markets panel at the CX Outsourcers event in Windsor on March, 25 and 26, highlighted the need for countries to look at real brand differentiation in positioning themselves as destinations of choice.
In this second of a two-part focus on how to make microservices really work for your organization, Tiempo development's COO Mike Hahn talks best practices and how to develop a plan for deploying microservices. For more on microservices and getting it right for your organization sign up for the webinar on April 3.