Industry veteran Steve Di Tirro believes that automation can play a critical role in customer support and experience, particularly if a company has known issues that have known resolutions. Nearshore Americas sat down to talk to him about language support, automation and the augmented experience.
The acquisition of the BPO unit will see them massively expand their presence in Colombia, where they will focus on expanding their portfolio – specifically managing information for major players in the financial services industry.
Nearshore Americas sat down with TaskUs' new VP of Operations in Latin America, Porfirio Diaz, to discuss his vision for TaskUs in LatAm, how the company is approaching expansion and the challenges of bringing the TaskUs culture to Mexico.
Tijuana, Mexico offers a number languages, including Portuguese and Mandarin, as a nearshore location because of the large number of immigrants. GGA Solutions looks at the depth of language capabilities in Tijuana.
Impact sourcing is growing in many parts of the world, including Latin America and the Caribbean, and it is moving families and communities from poverty into the middle class. NSAM spoke to Samasource and Alorica about what's happening and what still needs to be done.
Employers that operate in several countries, with a mobile workforce, need to apply global background screening standards for both their direct and contracted or outsourced employees. MultiLatin's David Robillard explains the importance of localizing that process and the criteria to getting it right.
At present, only 17% of IT jobs in Colombia are occupied by women, yet the industry represents an impressive opportunity: in 2019, the 1,800 software development companies in Colombia are expected to add 39,000 jobs related to software development and programming, reaching a total of 351,000.
Most of the bigger outsourcers have teams that can offer that expertise in customer journey mapping and complement and support in-house teams. Michael Truett sat down with Nearshore Americas to discuss the importance of a good partnership for third party CX support.
Changes to the tax incentive regime in Belize can only spell hardship for the BPO industry in the country, yet the sector has had little input into what changes are made and how they are enacted. Kirk Laughlin argues that an industry association might have been better placed to advocate for the sector.
This is Sony's first partnership of this kind in Latin America. Over the course of the year, Sony was really happy with the output of the OTT work, so they have now transitioned 100% of their application development to Zemoga, including PS4.