Nearshore Americas’ Alcides León spoke with CTO/CDO Santiago Aldana about Avianca’s digital transformation experience and how it helped them not only to survive the changes in the regional market, but also to face unforeseen events such as the pilots' strike in 2017.
There are close to 7 million native English speakers in the nearshore, but the perception is the region is too small to scale. Tapping into the other geographies could open up even more scope for new talent and scale.
Konecta Montería was the first contact center to operate in Monteria, a city with a history of conflict and a population plagued by social problems and poverty. Grupo Konecta worked with its customer Bancolombia on an impact sourcing project there, that now employs over 600 people.
Latin America and the Caribbean has put its own unique twist on the start-up workplace environment made famous by the Silicon Valley set. In the latest What an Amazing Office feature, we highlight December Labs' Montevideo, Uruguay, office.
The cloud market is growing not only in mature markets, but also in emerging regions like Latin America. Amazon, Google and other cloud big players are looking for local partners that help their markets growth. Alcides Leon sat down with three local providers to ask them: is LatAm ready for the cloud?
AI continues to draw attention as agents are empowered to do more complex work, but the struggle of fulfilling the needs of digital-first customers remains a stumbling block for good customer experience. We look at what Salesforce's State of Service report means for the customer service industry.
The Emerging Offshore Markets panel at the CX Outsourcers event in Windsor on March, 25 and 26, highlighted the need for countries to look at real brand differentiation in positioning themselves as destinations of choice.
Sao Paulo ranked first in fDi’s inaugural Latin American States of the Future 2018/19 study, with Buenos Aires Autonomous City and Mexico City District placing second and third respectively. Nearshore Americas looks at how Latin America is faring in terms of foreign direct investment and venture capital.
As the deadline for nominations edges closer, Nearshore Americas offers some tips on nominating for the Nexus Illuminate Awards. Winners are hosted at Nexus. This year's event honors the ten-year anniversary of Nexus and its big brother, Nearshore Americas.
The Philippines' maturity has seen its growth shrink, allowing Latin America and the Caribbean to leverage its nearshore advantages to see its call center growth increase significantly. We spoke to King White, CEO of The Site Selection Group about the Global Call Center Location Trend Report 2019.
Getting the right fit in a Country Manager is about balancing three things: technical skills, leadership skills, and cultural fit. This mix is vital to ensuring that the person is able to deliver in all key areas.
At this week’s Shared Services Outsourcing World Conference in Orlando, Lee Coulter cut through the hype, over-use and misapplication of artificial intelligence and automation. He called for the industry to move towards more consistency in measuring the productivity gains of RPA.