Research and Analysis for the Next Generation of IT and BPO
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Nearshore English Evolution
Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
By Launching “CLX”, IBEX Aims to be a Different Kind of BPO
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
6 Essential Steps for Hosting a Successful Nearshore Career Fair
5 Pro Tips for Attracting Young Talent When Recruiting for BPO
7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Faces in the Crowd: Vivion Scully
Jamaica Leads Caribbean in Renewable Energy
The Electric Factory’s Puerto Rican revenue increases by 150%
Nearshore English Evolution
Nearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
Nearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
Nearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
Softtek Names Beni Lopez as CEO For US and Canada Operations
Chinese Hackers Target Managed Service Providers (MSP), Seeking Data
ServiCom Closes Canadian Call Center, Putting 600 Staff Out of Job
Roll Video: Lessons in Successful Robotic Process Automation Implementation
Nexus 2018: Where is the Smart Money Going in BPO & IT Site Selection?
Roll Video: Understanding the Promise and Perils of Chatbots and AI
Argentina to Silicon Valley: An “Extraordinary” Journey to US Residency
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
New Editor, Based in Southern Cone, Offers New Perspective
Meet Nearshore Americas' newest addition to the team and find out where he will be based.
October 25, 2018
Blinded by Bias or Just Not Willing to Learn?
Find out why the Nearshore region has an image problem even though many satisfied customers continue to talk glowingly of their experiences
October 18, 2018
Softvision Joins Forces with Cognizant, Triggered by Digital Transformation Demand
IT services giant Cognizant has announced the purchase of digital engineering company Softvision, adding 2,850 developers to its pool of resources.
October 8, 2018
Kingston, Guatemala City and Puebla Figure Big in Alorica’s New Power-Play
Global BPO and contact center provider Alorica has announced plans to expand its workforce across the Nearshore region, creating around 3,500 new jobs by year’s end.
October 4, 2018
Ankur Prakash, Wipro’s Best-Known Leader in LatAm, Departs Suddenly
Ankur Prakash, Wipro’s Vice-President of New growth and Emerging Markets, and one of the Nearshore industry’s most influential leaders, has resigned from his position at the global IT services provider.
October 1, 2018
H-1B Visa: IT Staffing Companies at Risk and Premium Suspension Extended
IT staffing companies suffer as new H-1B visa rules negatively impact their business models, and the premium processing suspension gets extended to 2019.
September 17, 2018
BPO Mergers and Acquisitions Sizzling, Despite Automation Hysteria
Judging from the number of BPO mergers this year, there is still high confidence in the benefits of a “human touch” in customer service, along with the value of sourcing CX to the experts.
August 27, 2018
Exclusive: Nicaragua BPO Relocates Agents to Safer Location Outside the Country
One BPO provider in Nicaragua is relocating customer service and help desk agents to operations in neighboring countries as political and social instability reaches a new boiling point.
June 19, 2018
Amid Ongoing Crisis, Nicaragua BPO is Holding On – For Now
Tim Wilson reports on the crisis in Nicaragua, which is expected to lead to a serious decline in BPO presence in the country if not resolved soon.
June 12, 2018
Argentina’s 111 Mil Program Far Behind Target as Teething Problems Persist
Issues such as high drop-out rates, insufficient practical work, and a lack of individual student focus are holding Argentina's 111 Mil IT talent training program back from reaching its lofty targets.
May 30, 2018
Jamaica Re-imagines the Country-Focused Conference Model by Launching Its Own Brand
Jamaica is hosting the Caribbean’s first independently funded BPO conference, supported by the nation's government and BPO players and stakeholders.
March 19, 2018
TN Visa and Immigration Take a Back Seat at NAFTA Negotiations
The topic of immigration is extremely low on the list at the ongoing NAFTA negotiations, as the US, Canada, and Mexico struggle to keep the treaty above water.
March 14, 2018