There are various pathways to achieving digital business transformation, and it’s necessary to understand how each one differs and the explosions required to reach transformation targets, according to MIT research scientist Nick van der Meulen.
The country’s popularity as a BPO, outsourcing and software development hub could lead to a saturation, and retaining talent, exploring other provinces and implementing RPA will be key to continued growth.
Nearshore Americas’ Alcides León spoke with CTO/CDO Santiago Aldana about Avianca’s digital transformation experience and how it helped them not only to survive the changes in the regional market, but also to face unforeseen events such as the pilots' strike in 2017.
There are close to 7 million native English speakers in the nearshore, but the perception is the region is too small to scale. Tapping into the other geographies could open up even more scope for new talent and scale.
Konecta Montería was the first contact center to operate in Monteria, a city with a history of conflict and a population plagued by social problems and poverty. Grupo Konecta worked with its customer Bancolombia on an impact sourcing project there, that now employs over 600 people.