Global BPOs Atento, Konecta, and Teletech (TTEC) are reportedly at the forefront of a race to purchase BPO and contact center provider Arvato CRM, which is going on the block later this year.
Additional bidders include several industry peers backed by private equity investors, Reuters reported, citing unnamed sources. European BPO providers Webhelp and Comdata are also stockpiling resources to make a bid for the company.
All bidders are apparently attracted by Arvato’s large roster of deep-pocketed clients, rather than its workforce or technological assets.
Avarto’s parent company, Bertelsmann, a German multinational media giant, is selling the call center unit amid the rise of new technologies, such as artificial intelligence, which are automating most customer relationship management (CRM) services.
It is made up of four businesses, namely Arvato Logistics, Arvato Financial Solutions, Arvato CRM, and Arvato Systems (IT services).
Arvato CRM runs customer service centers with solutions such as live chats and video identification procedures, as well as content moderation of social media channels.
Atento and Konecta have extensive operations in Latin America. Atento is the second biggest private sector employer in Brazil, providing wide-ranging CRM BPO services, including customer care, sales, collections, back office, and technical support. Konecta grew into a formidable player in the nearshore region after it bought out Allus Global and B-Connect in back-to-back acquisitions two years ago.