• While there is much demand for artificial intelligence and applied analytics across Latin America, much-needed talent is lacking in the region, according to PwC.

  • Heidi has over 25 years of Global BPO experience and has worked in a wide range of industries.

  • As much as a quarter of Jamaicans claim Irish ancestry.

  • There are close to 7 million native English speakers in the nearshore, but the perception is the region is too small to scale. Tapping into the other geographies could open up even more scope for new talent and scale.

  • Julie Casteel, chief sales and marketing officer at IBEX, joins us as a speaker at Nearshore Nexus 2019 in New York City.

  • Konecta Montería was the first contact center to operate in Monteria, a city with a history of conflict and a population plagued by social problems and poverty. Grupo Konecta worked with its customer Bancolombia on an impact sourcing project there, that now employs over 600 people.

  • Latin America and the Caribbean has put its own unique twist on the start-up workplace environment made famous by the Silicon Valley set. In the latest What an Amazing Office feature, we highlight December Labs' Montevideo, Uruguay, office.

  • Juan Coronado will be joining the conversation at Nexus 2019 as one of our speakers. He is Senior Manager in Deloitte’s IT Strategy & Analytics practice.

  • For ordinary Venezuelans, the past few months have been ones of unprecedented hardships as socioeconomic and political upheaval has impacted every part of their lives. Nearshore Americas spoke to one of our own, Web developer Swami Hernandez about the realities of life in Venezuela.

  • AI continues to draw attention as agents are empowered to do more complex work, but the struggle of fulfilling the needs of digital-first customers remains a stumbling block for good customer experience. We look at what Salesforce's State of Service report means for the customer service industry.

  • More needs to be done to ensure that there is better representation of hispanics at director level, according to former US ambassador to Mexico Antonio Garza.

  • The Emerging Offshore Markets panel at the CX Outsourcers event in Windsor on March, 25 and 26, highlighted the need for countries to look at real brand differentiation in positioning themselves as destinations of choice.