On shore call centers
On shore call centers
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A BPO State of Mind
To most people involved in either the buy or sell side of BPO or tasked …
By Dan Berthiaume -
Contact Center Employment Growth Set to Continue
The future looks bright for contact center agents in the US with positive employment growth …
By Narayan Ammachchi -
BPO Tide Still Appears To Be Turning To Nearshore
Onshore, offshore or nearshore, outsourcing is a complex business and requires careful consideration of the …
By Narayan Ammachchi -
Comcast to Hire 5,500 Agents at Three New US Call Centers
Cable and TV provider Comcast Corp has unveiled plans to launch three new call centers …
By Narayan Ammachchi -
Survey: Agents’ Lack of Knowledge is the Biggest Pain Point in Customer Service
A lack of knowledge among call center agents is hindering voice-based BPO providers‘ ability to meet their clients’ …
By Narayan Ammachchi -
US Contact Center Industry Created 13,669 New Jobs In First Quarter of 2015
The contact center industry in the United States created 13,669 new jobs during the first …
By Narayan Ammachchi -
HGS Closes Call Center in Canada’s Thunder Bay Due to Staff Shortages
Indian outsourcing firm Hinduja Global Solutions (HGS) is shutting down its call center in Canada’s …
By Narayan Ammachchi -
Firstsource Launches its Third U.S. Call Center in Eugene, Oregon
Indian outsourcing firm Firstsource Solutions has launched another call center in the United States, indicating …
By Narayan Ammachchi -
Hinduja Global Solutions Launches Second Delivery Center in EI Paso, Texas
Indian outsourcing firm Hinduja Global Solutions (HGS) has launched another delivery center in El Paso, …
By Narayan Ammachchi -
US Contact Center Industry Created a Record Number of Jobs Last Year
The U.S. contact center industry created as many as 50,000 new jobs in 2014, with about …
By Narayan Ammachchi -
Sitel to Lay Off Over 600 Employees in the United States
Sitel is reportedly set to cut 675 jobs at its call center in Augusta, Georgia, …
By Narayan Ammachchi -
For Deborah Kops, Bringing US Jobs Back Onshore is a Social Mission
Liberty Source PBC, a newly established outsourcing firm based in Fort Monroe, VA, is not …
By Narayan Ammachchi