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BPO
Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
By Launching “CLX”, IBEX Aims to be a Different Kind of BPO
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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Corporate Coaching
6 Essential Steps for Hosting a Successful Nearshore Career Fair
5 Pro Tips for Attracting Young Talent When Recruiting for BPO
7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
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IT Services
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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Microposts
$250 Million Jamaica Hotel Project for Spanish Chain H10
Gallup CEO Claims Open Borders Could Attract 42 Million LatAm Job Seekers
LatAm Countries Climb Ranks in 2019 International IP Index
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Nearshore English Evolution
Nearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
Nearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
Nearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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News Briefs
Softbank to Launch an Exclusive Venture Fund For Latin America
Vodafone’s Brain Humphries Replaces Francisco D’Souza As Cognizant CEO
Concentrix Lays Off Employees As It Merges With Convergys
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Video
Roll Video: Lessons in Successful Robotic Process Automation Implementation
Nexus 2018: Where is the Smart Money Going in BPO & IT Site Selection?
Roll Video: Understanding the Promise and Perils of Chatbots and AI
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Voyagers
Argentina to Silicon Valley: An “Extraordinary” Journey to US Residency
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
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Analysis
Commentary
Research
Webinars
Nexus 2019
On shore call centers
On shore call centers
A BPO State of Mind
To most people involved in either the buy or sell side of BPO or tasked …
By
Dan Berthiaume
June 3, 2015
Contact Center Employment Growth Set to Continue
The future looks bright for contact center agents in the US with positive employment growth …
By
Narayan Ammachchi
June 2, 2015
BPO Tide Still Appears To Be Turning To Nearshore
Onshore, offshore or nearshore, outsourcing is a complex business and requires careful consideration of the …
By
Narayan Ammachchi
June 2, 2015
Comcast to Hire 5,500 Agents at Three New US Call Centers
Cable and TV provider Comcast Corp has unveiled plans to launch three new call centers …
By
Narayan Ammachchi
May 7, 2015
Survey: Agents’ Lack of Knowledge is the Biggest Pain Point in Customer Service
A lack of knowledge among call center agents is hindering voice-based BPO providers‘ ability to meet their clients’ …
By
Narayan Ammachchi
April 22, 2015
US Contact Center Industry Created 13,669 New Jobs In First Quarter of 2015
The contact center industry in the United States created 13,669 new jobs during the first …
By
Narayan Ammachchi
April 21, 2015
HGS Closes Call Center in Canada’s Thunder Bay Due to Staff Shortages
Indian outsourcing firm Hinduja Global Solutions (HGS) is shutting down its call center in Canada’s …
By
Narayan Ammachchi
April 14, 2015
Firstsource Launches its Third U.S. Call Center in Eugene, Oregon
Indian outsourcing firm Firstsource Solutions has launched another call center in the United States, indicating …
By
Narayan Ammachchi
March 19, 2015
Hinduja Global Solutions Launches Second Delivery Center in EI Paso, Texas
Indian outsourcing firm Hinduja Global Solutions (HGS) has launched another delivery center in El Paso, …
By
Narayan Ammachchi
February 10, 2015
US Contact Center Industry Created a Record Number of Jobs Last Year
The U.S. contact center industry created as many as 50,000 new jobs in 2014, with about …
By
Narayan Ammachchi
February 9, 2015
Sitel to Lay Off Over 600 Employees in the United States
Sitel is reportedly set to cut 675 jobs at its call center in Augusta, Georgia, …
By
Narayan Ammachchi
January 14, 2015
For Deborah Kops, Bringing US Jobs Back Onshore is a Social Mission
Liberty Source PBC, a newly established outsourcing firm based in Fort Monroe, VA, is not …
By
Narayan Ammachchi
December 4, 2014
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