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      • BPO
          • Senior management jamaica bpoJamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
          • bob dechant ibexBy Launching “CLX”, IBEX Aims to be a Different Kind of BPO
          • PhilippinesAs Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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      • Corporate Coaching
          • career fair tips6 Essential Steps for Hosting a Successful Nearshore Career Fair
          • young talent millennials workforce bpo5 Pro Tips for Attracting Young Talent When Recruiting for BPO
          • remote software development teams listening skills7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
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          • Jorge Aramburo ColombiaCEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
          • Логотип-AccentureAccenture to Hire 1000 Technology Professionals in Brazil
          • arnold-cropFive Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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      • Microposts
          • jamaica hotel$250 Million Jamaica Hotel Project for Spanish Chain H10
          • job seekersGallup CEO Claims Open Borders Could Attract 42 Million LatAm Job Seekers
          • copyright-3360802_1280LatAm Countries Climb Ranks in 2019 International IP Index
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      • Nearshore English Evolution
          • boliviaNearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
          • paraguay studentsNearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
          • belize englishNearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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      • News Briefs
          • softbankSoftbank to Launch an Exclusive Venture Fund For Latin America
          • CognizantVodafone’s Brain Humphries Replaces Francisco D’Souza As Cognizant CEO
          • ConcentrixConcentrix Lays Off Employees As It Merges With Convergys
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      • Video
          • Jaume Sues Robotic Process AutomationRoll Video: Lessons in Successful Robotic Process Automation Implementation
          • site selection group nexus 2018Nexus 2018: Where is the Smart Money Going in BPO & IT Site Selection?
          • chatbots panel nexus 2018Roll Video: Understanding the Promise and Perils of Chatbots and AI
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      • Voyagers
          • Argentina silicon valleyArgentina to Silicon Valley: An “Extraordinary” Journey to US Residency
          • natalie smith jamaicaVoyagers: Relocating to Jamaica Means Coming Home for UK Professional
          • isidro featured amazon web servicesVoyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
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On shore call centers

On shore call centers
Nexus 2019
  • A BPO State of Mind

    To most people involved in either the buy or sell side of BPO or tasked …
    By Dan Berthiaume June 3, 2015
  • Contact Center Employment Growth Set to Continue

    The future looks bright for contact center agents in the US with positive employment growth …
    By Narayan Ammachchi June 2, 2015
  • BPO Tide Still Appears To Be Turning To Nearshore

    Onshore, offshore or nearshore, outsourcing is a complex business and requires careful consideration of the …
    By Narayan Ammachchi June 2, 2015
  • Comcast to Hire 5,500 Agents at Three New US Call Centers

    Cable and TV provider Comcast Corp has unveiled plans to launch three new call centers …
    By Narayan Ammachchi May 7, 2015
  • Survey: Agents’ Lack of Knowledge is the Biggest Pain Point in Customer Service

    A lack of knowledge among call center agents is hindering voice-based BPO providers‘ ability to meet their clients’ …
    By Narayan Ammachchi April 22, 2015
  • US Contact Center Industry Created 13,669 New Jobs In First Quarter of 2015

    The contact center industry in the United States created 13,669 new jobs during the first …
    By Narayan Ammachchi April 21, 2015
  • HGS Closes Call Center in Canada’s Thunder Bay Due to Staff Shortages

    Indian outsourcing firm Hinduja Global Solutions (HGS) is shutting down its call center in Canada’s …
    By Narayan Ammachchi April 14, 2015
  • Firstsource Launches its Third U.S. Call Center in Eugene, Oregon

    Indian outsourcing firm Firstsource Solutions has launched another call center in the United States, indicating …
    By Narayan Ammachchi March 19, 2015
  • Hinduja Global Solutions Launches Second Delivery Center in EI Paso, Texas

    Indian outsourcing firm Hinduja Global Solutions (HGS) has launched another delivery center in El Paso, …
    By Narayan Ammachchi February 10, 2015
  • US Contact Center Industry Created a Record Number of Jobs Last Year

    The U.S. contact center industry created as many as 50,000 new jobs in 2014, with about …
    By Narayan Ammachchi February 9, 2015
  • Sitel to Lay Off Over 600 Employees in the United States

    Sitel is reportedly set to cut 675 jobs at its call center in Augusta, Georgia, …
    By Narayan Ammachchi January 14, 2015
  • For Deborah Kops, Bringing US Jobs Back Onshore is a Social Mission

    Liberty Source PBC, a newly established outsourcing firm based in Fort Monroe, VA, is not …
    By Narayan Ammachchi December 4, 2014
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