Research and Analysis for the Next Generation of IT and BPO
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Nearshore English Evolution
Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
By Launching “CLX”, IBEX Aims to be a Different Kind of BPO
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
6 Essential Steps for Hosting a Successful Nearshore Career Fair
5 Pro Tips for Attracting Young Talent When Recruiting for BPO
7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
Gallup CEO Claims Open Borders Could Attract 42 Million LatAm Job Seekers
LatAm Countries Climb Ranks in 2019 International IP Index
Belize to House Newest Margaritaville Holdings Hotel
Nearshore English Evolution
Nearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
Nearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
Nearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
Softbank to Launch an Exclusive Venture Fund For Latin America
Vodafone’s Brain Humphries Replaces Francisco D’Souza As Cognizant CEO
Concentrix Lays Off Employees As It Merges With Convergys
Roll Video: Lessons in Successful Robotic Process Automation Implementation
Nexus 2018: Where is the Smart Money Going in BPO & IT Site Selection?
Roll Video: Understanding the Promise and Perils of Chatbots and AI
Argentina to Silicon Valley: An “Extraordinary” Journey to US Residency
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
What “Helping People Work Better” Means in the Artificial Intelligence and Robots Era
With the planning for the start of the year comes the requisite reflection for all …
January 30, 2019
Heading into 2019: Top Three CX Trends for Latin America
Customer experience in Latin America is constantly changing, take a look at these trends to be prepared for the year ahead.
January 9, 2019
How China Is Becoming A Key Source Of Tech Investments in Latin America
In the last couple of years, deep-pocketed Chinese tech investors have started to export their success at home to Latin America.
December 18, 2018
How to Simplify Your Commercial Message and Apply it in Your Elevator Pitch
Otto Acuna shares his thoughts on why it is so important for companies to simplify their commercial messages and have an "elevator pitch".
December 5, 2018
Fueling Next-Generation Outsourcing with Intelligent Automation
Dave Brown of KPMG shares a forward-looking view on outsourcing trends in the context of advancements related to the use of intelligent automation.
November 14, 2018
Contact Center Skills Assessment Techniques for the Omnichannel Era
In the age of omnichannel service, Mike Aoki shares his expert tips on modern best practices for contact center skills assessment.
October 9, 2018
Why Canadian Businesses Are Craving Mobile Worker Apps
After lagging in past years, new data reveals that Canadian companies are becoming more and more convinced on the value of mobile worker apps.
September 18, 2018
Services Delivery Companies: It’s Time to Explore A Boundaryless Workforce
The boundaryless workforce trend is evolving and becoming an attractive model for service delivery companies that need skilled support and the freedom and advantages of an on-demand, virtual team.
September 11, 2018
Blockchain Continues to Gobble Up Everything in Latin America
Latin America is poised to take full advantage of blockchain, with dozens of entrepreneurs and startups already creating world-class solutions that will change the way we use the technology.
September 4, 2018
Using Cloud Services to Support Digital Transformation in Your Business
Cloud services allow the fast deployment of new innovative applications, offering low costs and high speed that make it a key enabler for new digital business models.
August 28, 2018
Managing Change Anxiety: Winding Your Watch in the Eye of the Storm
In today's rapid world of change, there are forces that are designed to exacerbate our stress and cause change anxiety, so here's how to take a breath, wind your watch, and confront those forces head on.
August 21, 2018
David vs. Goliath: Tips For Attracting Top IT Talent Before The Tech Giants
For startups and SMEs that are struggling with hiring fresh talent, these tips can help attract quality workers before the tech giants snap them all up.
August 14, 2018