Research and Analysis for the Next Generation of IT and BPO
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Nearshore English Evolution
Jamaica’s Development Bank to Offer Loans to BPO Sector
Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
By Launching “CLX”, IBEX Aims to be a Different Kind of BPO
6 Essential Steps for Hosting a Successful Nearshore Career Fair
5 Pro Tips for Attracting Young Talent When Recruiting for BPO
7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
LatAm Journalists Launch Center for Transnational Investigative Journalism
Faces in the Crowd: Sophia Quintero
Atento Volunteers Raise More Than $2 Million for UNICEF Campaign
Nearshore English Evolution
Nearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
Nearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
Nearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
Tourist Arrivals in Costa Rica Rise 4%
Manila Property Market Suffers, As BPOs Hold Back Expansion Plans
Accenture Snaps Up Mexico City-based Digital Firm Insitum
‘People Trust in Jamaica’: Second Outsourcing Summit Shows BPO Sector Strengths
Roll Video: Lessons in Successful Robotic Process Automation Implementation
Nexus 2018: Where is the Smart Money Going in BPO & IT Site Selection?
Argentina to Silicon Valley: An “Extraordinary” Journey to US Residency
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
How to Simplify Your Commercial Message and Apply it in Your Elevator Pitch
Otto Acuna shares his thoughts on why it is so important for companies to simplify their commercial messages and have an "elevator pitch".
December 5, 2018
Fueling Next-Generation Outsourcing with Intelligent Automation
Dave Brown of KPMG shares a forward-looking view on outsourcing trends in the context of advancements related to the use of intelligent automation.
November 14, 2018
Contact Center Skills Assessment Techniques for the Omnichannel Era
In the age of omnichannel service, Mike Aoki shares his expert tips on modern best practices for contact center skills assessment.
October 9, 2018
Why Canadian Businesses Are Craving Mobile Worker Apps
After lagging in past years, new data reveals that Canadian companies are becoming more and more convinced on the value of mobile worker apps.
September 18, 2018
Services Delivery Companies: It’s Time to Explore A Boundaryless Workforce
The boundaryless workforce trend is evolving and becoming an attractive model for service delivery companies that need skilled support and the freedom and advantages of an on-demand, virtual team.
September 11, 2018
Blockchain Continues to Gobble Up Everything in Latin America
Latin America is poised to take full advantage of blockchain, with dozens of entrepreneurs and startups already creating world-class solutions that will change the way we use the technology.
September 4, 2018
Using Cloud Services to Support Digital Transformation in Your Business
Cloud services allow the fast deployment of new innovative applications, offering low costs and high speed that make it a key enabler for new digital business models.
August 28, 2018
Managing Change Anxiety: Winding Your Watch in the Eye of the Storm
In today's rapid world of change, there are forces that are designed to exacerbate our stress and cause change anxiety, so here's how to take a breath, wind your watch, and confront those forces head on.
August 21, 2018
David vs. Goliath: Tips For Attracting Top IT Talent Before The Tech Giants
For startups and SMEs that are struggling with hiring fresh talent, these tips can help attract quality workers before the tech giants snap them all up.
August 14, 2018
BPO Clients: These Technologies Will Make Nearshore Feel Like Onshore
The technology to enable great client-BPO relationships is already there. Here’s how clients can get the most out of today’s useful tools and make Nearshore feel like onshore.
August 7, 2018
Challenges and Opportunities for Digital Businesses in Guyana, Where Paper is King
Starting a digital business in a paper-based environment like Guyana isn’t easy, but as new trends in connectivity drive evolving consumer demand, the opportunity to do so is increasing.
July 31, 2018
How Colombia Became a Leading Location for DevOps Collaboration
The team at Bydrec give a detailed history of Colombia's growth in IT and technology, explaining how it has positioned itself perfectly for successful Nearshore DevOps partnerships.
July 24, 2018