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BPO
Jamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
By Launching “CLX”, IBEX Aims to be a Different Kind of BPO
As Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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Corporate Coaching
6 Essential Steps for Hosting a Successful Nearshore Career Fair
5 Pro Tips for Attracting Young Talent When Recruiting for BPO
7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
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IT Services
CEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
Accenture to Hire 1000 Technology Professionals in Brazil
Five Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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Microposts
Gallup CEO Claims Open Borders Could Attract 42 Million LatAm Job Seekers
LatAm Countries Climb Ranks in 2019 International IP Index
Belize to House Newest Margaritaville Holdings Hotel
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Nearshore English Evolution
Nearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
Nearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
Nearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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News Briefs
Softbank to Launch an Exclusive Venture Fund For Latin America
Vodafone’s Brain Humphries Replaces Francisco D’Souza As Cognizant CEO
Concentrix Lays Off Employees As It Merges With Convergys
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Video
Roll Video: Lessons in Successful Robotic Process Automation Implementation
Nexus 2018: Where is the Smart Money Going in BPO & IT Site Selection?
Roll Video: Understanding the Promise and Perils of Chatbots and AI
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Voyagers
Argentina to Silicon Valley: An “Extraordinary” Journey to US Residency
Voyagers: Relocating to Jamaica Means Coming Home for UK Professional
Voyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
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Analysis
Commentary
Research
Webinars
Nexus 2019
JAMAICA
JAMAICA
Jamaica Tops the Global List for Female Leadership
Jamaica has the highest proportion of female managers in the world, with women accounting for …
By
Narayan Ammachchi
May 26, 2015
Xerox and ACT to Expand Operations, Create 2,000 New Jobs in Jamaica
Advanced Call Center Technologies and Xerox are due to significantly expand their operations in Jamaica, with the …
By
Narayan Ammachchi
May 21, 2015
The Unusual Flavors of Latin America and the Caribbean
Are you tired of eating the same things day after day? Say goodbye to hotdogs …
By
Hilda Thomas
May 19, 2015
StarTek Acquires MDC Partners’ BPO Unit for $16 Million
U.S. call center firm StarTek Inc. has reached a deal with MDC Partners to acquire the latter’s …
By
Narayan Ammachchi
May 12, 2015
Nexus 2015: Workforce Availability and Risk Concerns are Driving BPO and Customer Care Location Strategy
When it comes to deciding where in Latin America to outsource to, finding a low-risk environment …
By
Duncan Tucker
May 5, 2015
CWC Closes Acquisition of Columbus, Promises Further Caribbean Investment
After nearly five months of lobbying governments across Caribbean, British telecom giant Cable and Wireless …
By
Narayan Ammachchi
April 1, 2015
Austerity Measures Lead to Stability and IT/ BPO Growth For Jamaica
Jamaica’s BPO Sector appears to be gaining strength with strong signs indicating that the country is …
By
Loren Moss
March 24, 2015
Q&A: Jamaican Minister Expects Another 6K Plus Jobs
The Jamaican government has again reiterated its support for the BPO/ IT sector with the …
By
Bianca Wright
March 18, 2015
Jamaican Government, BPO Sector to Fight Imposition of WTO Tax Proposal
A draft document has been floated in Jamaica’s parliament to impose a 10% tax on …
By
Loren Moss
March 17, 2015
US to Help Jamaica Widen Internet Access and Bolster Energy Infrastructure
The United States has offered technical and financial assistance to Jamaica for harnessing renewable energy …
By
Narayan Ammachchi
January 28, 2015
Everest Surprised by Strength and Size of Central America Contact Center Market
The Central American and Caribbean contact center services market is comprised of 80,000 to 90,000 …
By
Duncan Tucker
January 16, 2015
DHL Launches Jamaica Call Center to Centralize Caribbean Services
U.S. mailing services giant DHL Express has set up a call center in Jamaica’s New …
By
Narayan Ammachchi
January 15, 2015
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