Faces in the Crowd – Isis Somoza

Isis Somoza is a Team Leader at Convergys‘ facilities in San Pedro Sula, Honduras, where she has been working for the last two years. On a daily basis, …

isis

Isis Somoza is a Team Leader at Convergys‘ facilities in San Pedro Sula, Honduras, where she has been working for the last two years.

On a daily basis, Isis controls the metrics for her group of agents, provides them coaching, and does whatever she can to help her team improve.

“I teach them by example that the only thing you need to accomplish your goals and challenges is to go the extra mile, and that limits are only in your mind,” she said.

Isis hopes to grow in the industry and help her agents grow alongside her, hopefully becoming an Operations Manager at Convergys in the future.

 

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