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For Global IT and BPO Customers, Captives are No Longer the Choice Option

Kirk Laughlin
December 3, 2013
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Customers are keeping high value, engineering and R&D services in-house, while other tasks are deemed better for outsourcing, says Eric Simonson, managing partner at Everest Research.

Kirk Laughlin

Kirk Laughlin is an award-winning editor and subject expert in information technology and offshore BPO/ contact center strategies.

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