Shared Services: The Crossroads in IT Planning (Parts 3 & 4)

By APQC Research In Parts 3 and 4 of his special interview, Brad DeMent from ScottMadden Consulting discusses the evolutionary process of SSO and the checkpoints organizations have to hit in order to move from startup to service maturity.

DeMent also tells you how best to staff an SSO, and the mix of skill sets that you should be looking for. Learn why the natural talents of your employees may be more important that the quality of your training program, and what are the characteristics of a global SSO leader.

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