Due to a number of hurdles, Trinidad & Tobago has always struggled to stake a significant claim in the nearshore BPO market, but is today attempting to increase awareness of its unique capabilities in the industry.
Nearshore Americas' Director of Research, Sean Goforth, shares key takeaways from the 5th Annual Latin American Association of Service Exporters Convention, which proved a great testing ground to assess where the region is and how it can successfully move forward.
Talk of saturation in key BPO markets is not new. As markets mature, the need to ensure sustainable pools of skilled talent in key areas remains crucial and in some locations may prove difficult. How can Latin American markets address the issue of saturation?
At Nexus 2015, Avasant Partner Anupam Govil, United Nations CIO Atefeh Riazi, Hearst International VP Bernardo Chevez, and Fitch Ratings Managing Director Ranjit Prithviraj discuss the challenges and opportunities resulting from digital disruption.