For Teleperformance, this is a new experiment for Colombia, where it employs more than 15,000 people distributed across its 11 BPO facilities in Bogota and Medellin.
Globenet says the new facility will provide ‘neutral interconnections’ for international and local operators, besides enabling access to international destinations via its subsea cable system.
Those who ignore the need to adopt new technologies would risk lagging far behind their competitors, the government has warned, pointing to the dramatic increase in flight and hotel bookings online.
A must-read for outsourcing firms expanding into the region, the report also examines bonus structures, total costs of employment, and wage growth over the past year.
Colombia continues to see upward momentum in the IT services industry, but while talent shortage continues to be a regional threat, how will the country sustain that growth?
In an exclusive interview with Ana Maria Badel, Executive Director at ProBarranquilla, she outlines the BPO ecosystem in this understated Colombian city, revealing enticing news for investors.