With offices in Cali, Pereira, and Bogota, Conalcreditos provides debt collection services for banks and other financial services firms, in addition to customer services.
There are still huge hurdles that Colombia must overcome to improve Colombian BPO, but with initiatives like this, perhaps other educational institutes will soon start to follow suit.
For the New York City-based EXL, this is the second acquisition this year, after it purchased LISS Systems that provides digital customer acquisition and policy administration solutions for the insurance industry.
Transcom is no canary in a coal mine. It seems to simply be one firm that couldn’t hack it in Colombia, an anomaly in an otherwise healthy and growing marketplace.
The Colorado-based firm regards Cali as the main economic engine for Southwest Colombia and has connected its undersea cable in the port of Buenaventura overland to the nation's third-largest city.